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Direct MessagesDate/Time: Tue, 21 May 2024 07:22:23 +0000
Post From: account data not move or update
| [2020-04-09 07:19:57] |
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You did not give us any chance to help you. And we think the problem is that you are trying to access the data feed at the same time in more than one installation of Sierra Chart. Whatever the cause, we can help you. We will cancel all services, and do a refund of the services balance. And furthermore what you are disappointed and frustrated with, are exchanges. Your problem is not with Sierra Chart in any way. It is strictly with the exchanges and their market data rules. And we are assuming you are not providing the Message Log because you do not want us to see that you are accessing the data feed in multiple instances. And if you are using the Denali Exchange Data Feed, you can access CME group exchange data on multiple installations of Sierra Chart on a single system: Denali Exchange Data Feed But you cannot access the Hong Kong exchange in this way unless you use the method documented here: https://www.sierrachart.com/index.php?page=doc/MultipleServices.html#AccessingMarketDataFromOtherInstancesOfSierra%20Chart Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-04-09 07:32:15
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