Login Page - Create Account

Support Board

Date/Time: Sat, 01 Apr 2023 03:53:03 +0000

Post From: Multiple Computer Logins Not Connecting

[2020-03-13 16:32:39]
Sierra Chart Engineering - Posts: 104367
The error exists because you are being denied the connection by the external trading service. Not Sierra Chart!

The solution to this problem is to use the Sierra Chart order routing service:
Sierra Chart / Trading Technologies Futures Order Routing Service

And to use the Denali exchange data feed:
Denali Exchange Data Feed

There are no restrictions on the number of connections to the trading server and for CME group data, you can have two connections to the data feed. And no limit on the number of connections for delayed data.

So long as you are just trading the CME group of markets, the Sierra Chart order routing service is the best solution. This is recommended if you are using CQG or Gain Capital.

This is why we developed these solutions for our users. Users should listen to us.

If you have trouble with the CQG data feed, contact your broker.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing