Support Board

Date/Time: Sat, 18 May 2024 11:36:55 +0000

Post From: Double check orders

[2020-03-10 18:31:17] Link To Thread - Link To Post [Go To First Post]
Sierra Chart Engineering - Posts: 104368
We recommend using the Sierra Chart Web-based trading panel: https://www.sierrachart.com/index.php?page=doc/SierraChartOrderRoutingServiceWithData.php#WebBasedTradingPanel It is active for your account. And we recommend using Server 4 to check positions. Had past experiences where a position was closed on the platform while in reality still open on the exchange. If this is true this is very concerning. We have not known there to be a case of this other than once which was an issue resolved by TT. It was a TT problem. And we do not think checking a TT mobile application is going to give you any better information regarding positions. As we said we have not known there to be a problem with position reporting other than one incident a long time ago. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-03-10 18:31:47