Support Board
Date/Time: Tue, 16 Sep 2025 11:02:58 +0000
Post From: How To Tell If Data Is Delayed
| [2020-02-24 16:50:16] |
| John - SC Support - Posts: 41827 |
|
You can see the status of the Denali Exchange Data Feed by going to this link: https://www.sierrachart.com/UserControlPanel.php?page=ServicesActivation&UserID=194725#DenaliExchangeDataFeed But we see everything looks fine with your setup of the Denali Exchange Data feed on the website. Please check and ensure that the option File >> Data/Trade Service Settings >> Allow Support for Sierra Chart Data Feeds is enabled. If the above is enabled, and you are still not getting real-time data, then follow these instructions: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |