Support Board

Date/Time: Fri, 03 May 2024 12:36:41 +0000

Post From: How To Tell If Data Is Delayed

[2020-02-24 16:50:16] Link To Thread - Link To Post [Go To First Post]
John - SC Support - Posts: 31334
You can see the status of the Denali Exchange Data Feed by going to this link: https://www.sierrachart.com/UserControlPanel.php?page=ServicesActivation&UserID=194725#DenaliExchangeDataFeed But we see everything looks fine with your setup of the Denali Exchange Data feed on the website. Please check and ensure that the option File >> Data/Trade Service Settings >> Allow Support for Sierra Chart Data Feeds is enabled. If the above is enabled, and you are still not getting real-time data, then follow these instructions: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing