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Date/Time: Sun, 12 May 2024 06:08:15 +0000



Post From: Sierra chart has become unresponsive please help

[2020-02-12 20:16:18]
Sierra Chart Engineering - Posts: 104368
First thing we recommend you do is restart your computer.

Definitively do not reinstall Sierra Chart. That is completely unnecessary and will accomplish nothing.


One of the first things we want to check is whether the option for Use OpenGL is enabled or not. You will find this under Global Settings >> Graphics Settings >> Other >> Use OpenGL for Chart Graphics. If that is enabled, then disable it and restart Sierra Chart.

The next thing is to review the items in help topic 30:
High CPU Usage | Inactive User Interface | Poor Performance | Long Time to Load Chart Data | Charts Reloading Often
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
Date Time Of Last Edit: 2020-02-12 20:17:24