Login Page - Create Account

Support Board


Date/Time: Thu, 25 Apr 2024 03:33:07 +0000



Post From: Announcement Regarding Gain Capital

[2020-01-22 20:37:39]
Sierra_Chart Engineering - Posts: 14076
The Gain Capital feed is still malfunctioning. This is the analysis we have done so far:

----
Most likely it is an error in the data serialization performed on the SERVER.
The record #35711 for the symbol MD140Q represents correct data.
The next record #35712 has wrong data. The wrong is symbol name: instead of MD1Q it holds the data for the symbol MD140Q (the previous record holds this symbol). After the record #35711 all records of symbol MD1Q actually holds data of the symbol MD140Q and there is no more data for the symbol MD1Q since the record #35711.

The price values are incremented from the previous price values in the same record (and from the last value of previous record for the first value of the current record). I think that a record can be missed and increment is continued with wrong values, but the data is transmitted over TCP, so no any record missed.

Looking over the values of MD1Q record since #35712 I see that it is a correct values of MD140Q symbol suddenly marked as MD1Q symbol. It is an error of the SERVER.

This is a record #35711 of symbol MD140Q:

35711(2805141,96): [ID: 2] (35=W|262=MD140Q|268=9|{(269=0|270=918475e-2|271=6|272=20200121|273=201458156|290=(null)|)(269=1|270=9185e0|271=2|272=(null)|273=(null)|290=(null)|)(269=2|270=918475e-2|271=1|272=(null)|273=(null)|290=(null)|)(269=6|270=91745e-1|271=(null)|272=(null)|273=(null)|290=(null)|)(269=C|270=(null)|271=25775|272=(null)|273=(null)|290=(null)|)(269=7|270=919975e-2|271=(null)|272=(null)|273=(null)|290=(null)|)(269=8|270=91145e-1|271=(null)|272=(null)|273=(null)|290=(null)|)(269=4|270=9176e0|271=(null)|272=(null)|273=(null)|290=(null)|)(269=B|270=(null)|271=176546|272=(null)|273=(null)|290=(null)|)})      0xA0 ,0x4D ,0x44 ,0x31 ,0x34 ,0x30 ,0xD1 ,0x89 ,0xE0 ,0xB0 ,0xFE ,0x37 ,0x1D ,0xD7 ,0x7C ,0x6C ,0x90 ,0x81 ,0x2B ,0xCF ,0x80 ,0xC0 ,0xB1 ,0x48 ,0x40 ,0x96 ,0xFC ,0x80 ,0x80 ,0x80 ,0xA0 ,0xFE ,0x37 ,0x3F ,0xEA ,0xFF ,0x80 ,0x80 ,0x80 ,0xE0 ,0xB6 ,0xFF ,0x4D ,0x45 ,0x96 ,0x80 ,0x80 ,0x80 ,0x80 ,0xE0 ,0xC3 ,0x80 ,0x01 ,0x49 ,0xAF ,0x80 ,0x80 ,0x80 ,0xE0 ,0xB7 ,0xFE ,0x32 ,0x46 ,0xC6 ,0x80 ,0x80 ,0x80 ,0x80 ,0xE0 ,0xB8 ,0xFF ,0x4D ,0x34 ,0xE2 ,0x80 ,0x80 ,0x80 ,0x80 ,0xC0 ,0xB4 ,0x7A ,0x7F ,0xCF ,0x80 ,0x80 ,0x80 ,0x80 ,0xE0 ,0xC2 ,0x80 ,0x09 ,0x19 ,0xF4 ,0x80 ,0x80 ,0x80

This is a record #35712 of symbol MD1Q, which actually holds the data of symbol MD140Q:

35712(2805237,94): [ID: 2] (35=W|262=MD1Q|268=9|{(269=0|270=918475e-2|271=8|272=20200121|273=201458594|290=(null)|)(269=1|270=9185e0|271=1|272=(null)|273=(null)|290=(null)|)(269=2|270=918475e-2|271=1|272=(null)|273=(null)|290=(null)|)(269=6|270=91745e-1|271=(null)|272=(null)|273=(null)|290=(null)|)(269=C|270=(null)|271=219136|272=(null)|273=(null)|290=(null)|)(269=7|270=919975e-2|271=(null)|272=(null)|273=(null)|290=(null)|)(269=8|270=911475e-2|271=(null)|272=(null)|273=(null)|290=(null)|)(269=4|270=917625e-2|271=(null)|272=(null)|273=(null)|290=(null)|)(269=B|270=(null)|271=473045|272=(null)|273=(null)|290=(null)|)})      0xA0 ,0x4D ,0x44 ,0x31 ,0xD1 ,0x89 ,0xE0 ,0xB0 ,0xFE ,0x37 ,0x3F ,0xF3 ,0x75 ,0x1C ,0xE6 ,0x81 ,0x03 ,0xB7 ,0x80 ,0xC0 ,0xB1 ,0x48 ,0x40 ,0x96 ,0xF9 ,0x80 ,0x80 ,0x80 ,0xA0 ,0xFE ,0x37 ,0x3F ,0xEA ,0x81 ,0x80 ,0x80 ,0x80 ,0xE0 ,0xB6 ,0xFF ,0x4D ,0x45 ,0x96 ,0x80 ,0x80 ,0x80 ,0x80 ,0xE0 ,0xC3 ,0x80 ,0x0D ,0x30 ,0x80 ,0x80 ,0x80 ,0x80 ,0xE0 ,0xB7 ,0xFE ,0x32 ,0x46 ,0xC6 ,0x80 ,0x80 ,0x80 ,0x80 ,0xE0 ,0xB8 ,0xFE ,0x7F ,0x3D ,0xCC ,0x80 ,0x80 ,0x80 ,0x80 ,0xE0 ,0xB4 ,0xFE ,0x30 ,0x86 ,0x80 ,0x80 ,0x80 ,0x80 ,0xE0 ,0xC2 ,0x80 ,0x0F ,0x3F ,0xD6 ,0x80 ,0x80 ,0x80

These several lines shows changing data of MD1Q symbol:

  Line 31639: 31637(2475458,85): [ID: 2] (35=W|262=MD1Q|268=9|{(269=0|270=6854e-4|271=44|272=20200121|273=201434760|290=(null)|)(269=1|270=6855e-4|271=142|272=(null)|273=(null)|290=(null)|)(269=2|270=6855e-4|271=1|272=(null)|273=(null)|290=(null)|)(269=6|270=6887e-4|271=(null)|272=(null)|273=(null)|290=(null)|)(269=C|270=(null)|271=138913|272=(null)|273=(null)|290=(null)|)(269=7|270=6889e-4|271=(null)|272=(null)|273=(null)|290=(null)|)(269=8|270=6851e-4|271=(null)|272=(null)|273=(null)|290=(null)|)(269=4|270=6882e-4|271=(null)|272=(null)|273=(null)|290=(null)|)(269=B|270=(null)|271=122135|272=(null)|273=(null)|290=(null)|)})      0xA0 ,0x4D ,0x44 ,0x31 ,0xD1 ,0x89 ,0xE0 ,0xB0 ,0xFC ,0x71 ,0x9D ,0xA8 ,0x81 ,0x00 ,0x43 ,0x34 ,0x9D ,0x80 ,0xE0 ,0xB1 ,0xFC ,0x81 ,0x00 ,0xE3 ,0x80 ,0x80 ,0x80 ,0xA0 ,0xFC ,0x80 ,0x7E ,0xF3 ,0x80 ,0x80 ,0x80 ,0xE0 ,0xB6 ,0xFC ,0xA0 ,0x80 ,0x80 ,0x80 ,0x80 ,0xE0 ,0xC3 ,0x80 ,0x08 ,0x3D ,0xA1 ,0x80 ,0x80 ,0x80 ,0xE0 ,0xB7 ,0xFC ,0x82 ,0x80 ,0x80 ,0x80 ,0x80 ,0xE0 ,0xB8 ,0xFC ,0xDA ,...
  Line 31765: 31763(2484351,85): [ID: 2] (35=W|262=MD1Q|268=9|{(269=0|270=6854e-4|271=44|272=20200121|273=201434760|290=(null)|)(269=1|270=6855e-4|271=142|272=(null)|273=(null)|290=(null)|)(269=2|270=6855e-4|271=1|272=(null)|273=(null)|290=(null)|)(269=6|270=6887e-4|271=(null)|272=(null)|273=(null)|290=(null)|)(269=C|270=(null)|271=138913|272=(null)|273=(null)|290=(null)|)(269=7|270=6889e-4|271=(null)|272=(null)|273=(null)|290=(null)|)(269=8|270=6851e-4|271=(null)|272=(null)|273=(null)|290=(null)|)(269=4|270=6882e-4|271=(null)|272=(null)|273=(null)|290=(null)|)(269=B|270=(null)|271=122135|272=(null)|273=(null)|290=(null)|)})      0xA0 ,0x4D ,0x44 ,0x31 ,0xD1 ,0x89 ,0xE0 ,0xB0 ,0xFC ,0x29 ,0xAD ,0x65 ,0x01 ,0xDD ,0x81 ,0x62 ,0xE8 ,0x80 ,0xE0 ,0xB1 ,0xFC ,0x81 ,0x00 ,0xE3 ,0x80 ,0x80 ,0x80 ,0xA0 ,0xFC ,0x80 ,0x7E ,0xF3 ,0x80 ,0x80 ,0x80 ,0xE0 ,0xB6 ,0xFC ,0xA0 ,0x80 ,0x80 ,0x80 ,0x80 ,0xE0 ,0xC3 ,0x80 ,0x08 ,0x3D ,0xA1 ,0x80 ,0x80 ,0x80 ,0xE0 ,0xB7 ,0xFC ,0x82 ,0x80 ,0x80 ,0x80 ,0x80 ,0xE0 ,0xB8 ,0xFC ,0xDA ,...
  Line 35714: 35712(2805237,94): [ID: 2] (35=W|262=MD1Q|268=9|{(269=0|270=918475e-2|271=8|272=20200121|273=201458594|290=(null)|)(269=1|270=9185e0|271=1|272=(null)|273=(null)|290=(null)|)(269=2|270=918475e-2|271=1|272=(null)|273=(null)|290=(null)|)(269=6|270=91745e-1|271=(null)|272=(null)|273=(null)|290=(null)|)(269=C|270=(null)|271=219136|272=(null)|273=(null)|290=(null)|)(269=7|270=919975e-2|271=(null)|272=(null)|273=(null)|290=(null)|)(269=8|270=911475e-2|271=(null)|272=(null)|273=(null)|290=(null)|)(269=4|270=917625e-2|271=(null)|272=(null)|273=(null)|290=(null)|)(269=B|270=(null)|271=473045|272=(null)|273=(null)|290=(null)|)})      0xA0 ,0x4D ,0x44 ,0x31 ,0xD1 ,0x89 ,0xE0 ,0xB0 ,0xFE ,0x37 ,0x3F ,0xF3 ,0x75 ,0x1C ,0xE6 ,0x81 ,0x03 ,0xB7 ,0x80 ,0xC0 ,0xB1 ,0x48 ,0x40 ,0x96 ,0xF9 ,0x80 ,0x80 ,0x80 ,0xA0 ,0xFE ,0x37 ,0x3F ,0xEA ,0x81 ,0x80 ,0x80 ,0x80 ,0xE0 ,0xB6 ,0xFF ,0x4D ,0x45 ,0x96 ,0x80 ,0x80 ,0x80 ,0x80 ,0xE0 ,0xC3 ,0x80 ,0x0D ,0x30 ,0x80 ,0x80 ,0x80 ,0x80 ,0xE0 ,0xB7 ,0xFE ,0x32 ,0x46 ,0xC6 ,0x80 ...
  Line 35743: 35741(2807890,94): [ID: 2] (35=W|262=MD1Q|268=9|{(269=0|270=918475e-2|271=8|272=20200121|273=201458594|290=(null)|)(269=1|270=9185e0|271=2|272=(null)|273=(null)|290=(null)|)(269=2|270=918475e-2|271=1|272=(null)|273=(null)|290=(null)|)(269=6|270=91745e-1|271=(null)|272=(null)|273=(null)|290=(null)|)(269=C|270=(null)|271=219136|272=(null)|273=(null)|290=(null)|)(269=7|270=919975e-2|271=(null)|272=(null)|273=(null)|290=(null)|)(269=8|270=911475e-2|271=(null)|272=(null)|273=(null)|290=(null)|)(269=4|270=917625e-2|271=(null)|272=(null)|273=(null)|290=(null)|)(269=B|270=(null)|271=473045|272=(null)|273=(null)|290=(null)|)})      0xA0 ,0x4D ,0x44 ,0x31 ,0xD1 ,0x89 ,0xE0 ,0xB0 ,0xFE ,0x37 ,0x3F ,0xF3 ,0x75 ,0x1C ,0xE6 ,0x81 ,0x03 ,0xB7 ,0x80 ,0xC0 ,0xB1 ,0x48 ,0x40 ,0x96 ,0xFA ,0x80 ,0x80 ,0x80 ,0xA0 ,0xFE ,0x37 ,0x3F ,0xEA ,0xFF ,0x80 ,0x80 ,0x80 ,0xE0 ,0xB6 ,0xFF ,0x4D ,0x45 ,0x96 ,0x80 ,0x80 ,0x80 ,0x80 ,0xE0 ,0xC3 ,0x80 ,0x0D ,0x30 ,0x80 ,0x80 ,0x80 ,0x80 ,0xE0 ,0xB7 ,0xFE ,0x32 ,0x46 ,0xC6 ,0x80 ...

Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing