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Direct MessagesDate/Time: Sun, 05 May 2024 03:58:51 +0000
Post From: Problems with OCO orders (attached orders) trading from chart
| [2019-12-17 03:17:37] |
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This is not resolvable by us. You are working with an external trading service in this case Transact. Sierra Chart has very reliable trading functionality but we do not control external services like Transact. Sierra Chart is properly integrated to the Transact websocket API for trading and has been well tested. But that does not mean there cannot be external issues which occur at a later time. This does not surprise us at all. We have had similar reports. We have set you up a trading account on this service here: Simulated Futures Trading Service Follow through the instructions on that page to use it.You will want to use the Service labeled : "Trading Evaluator - Delayed [trading]" Verifying that you do not have the same problems with this service is important for us, it is part of the test. We can spend a brief amount of time on the telephone at no cost to help you with this if needed. We would like you to test, and verify there are no further issues. Supported Data and Trading Services Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2019-12-17 03:32:51
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