Support Board

Date/Time: Thu, 18 Apr 2024 08:43:47 +0000

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[2019-12-04 04:41:59] Link To Thread - Link To Post [Go To First Post]
Sierra_Chart Engineering - Posts: 13974
We prepared this documentation in relation to this: Interactive Brokers Trading Service: Notice: Sierra Chart Does Not Provide Support for Interactive Brokers Symbols or Data Issues Aside from what is said there, we want you to pick one of the symbols you are not getting any historical data for and follow the instructions below for that: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Fully re-download the data in the chart by going to the chart and selecting "Edit >>Delete All Data and Download". After about a minute provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog We will then ask Interactive Brokers about this. Just one symbol only. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing