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Direct MessagesDate/Time: Thu, 02 May 2024 22:47:20 +0000
Post From: Unable to log into Trade/Data server after SC upgrade.
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And what does the documentation say in regards to an Account Logon Error? Once again here is the documentation: https://www.sierrachart.com/index.php?page=doc/TransAct.php#AccountLogonError First contact TransAct Support and ask them to allow your Transact account to be able to use the websocket connection with Sierra Chart. This is an essential first step.
This is a very good example, of why it is, we are no longer willing to support a model for connectivity where there is a secondary login. It is not worth the trouble. We spent far too much time with these kinds of issues which we have absolutely no control over. It is fully the responsibility of Transact to assist you with this. Fully their responsibility. It is like asking us, to let you into your own house and not providing us any help or any key. And where the door has been deliberately bolted from the inside and there is nothing we can do. We have to look into why the the system notification message continues to appear. It might be because you are on a significantly older version and we want to make sure that you do update and there may be a timestamp in the message. But we have to find out about this. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2019-12-01 04:10:13
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