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Direct MessagesDate/Time: Sat, 27 Apr 2024 00:40:11 +0000
Post From: TT order routing
| [2019-09-16 08:33:07] |
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Going forward, is the Sierra Chart Futures Order Routing Service With Data still a viable and reliable option? Yes it is. So long as there are no interruptions from the TT side with order routing. It does seem as though the core issue that caused the two incidents in August, is something that they have taken at least some steps to prevent it from happening again. For the month of August according to TT there was 9523 order fills through the service. Each one of these counts as an order quantity of 1. So as you can see, there is quite a bit of order flow, occurring without any problem. Is SC still working on creating a new order routing service directly to the CME? Yes but it would be quite some time for this to be available as a viable option for retail use. There are many things that have to be worked out regarding redundancy and compliance. Otherwise, interfacing direct with the CME for us is quite simple. We already have that connectivity option available to us on a low latency network used by high-frequency traders.Can any other Sierra Chart Futures Order Routing Service With Data users describe their experience since this issue occurred? Any other issues with orders? Really you can rely on us for this. Since if there are problems we hear about them. We can tell you that the incidence of issues with this service is below that with other services we work with.And we certainly do not want too many users on CQG. We would rather have more users on this service. There are too many users concentrated on CQG now. This is not good because when CQG has a problem like they do from time to time, like connectivity issues and data lagging issues, it affects a large number of users. And then we end up getting blamed for those. Users do not understand the source of problems. The only thing we heard about since this incident is someone having orders rejected on GC futures due to a problem with the tick size but they must have had the tick size not set correctly in the chart and we advised them of that, and heard no further report of a problem. You also need to understand that all we are doing with this service is just passing order straight through to TT. It is no different than when you are using TT FIX directly. We also find that position reporting is actually more reliable with this service as compared to others and this is the one thing that really concerned us with TT. We did have an issue with one user which TT resolved and since then we have not heard about any other Position reporting issues. And we also discovered a limitation in Sierra Chart where when an order fill is received for an order that does not exist in Sierra Chart, it is not processed as a fill by Sierra Chart. This has now been resolved on our side. It is not something that is normally an issue but we have seen some incidents of this with this service, for orders which were not entered through Sierra Chart but through other means that TT offers. Now having said the above, you can never rely 100% with any service including this one that Position reporting is going to always be consistently accurate. There is always the potential for an issue and you should always be conscientious of what your actual current position quantities are and if the reported position quantity does not look right, then question it. And in regards to account balance reporting, sometimes we hear about an issue with that but that is just an informational thing. It is not deemed as critical. The only thing we can do in regards to this is refer the request over to the broker. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2019-09-16 08:35:23
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