Support Board

Date/Time: Fri, 03 May 2024 16:39:43 +0000

Post From: Charts not updating.

[2019-09-06 15:22:05] Link To Thread - Link To Post [Go To First Post]
Sierra Chart Engineering - Posts: 104368
There are two problems here. This one: Notice: Not connected to Live trading account to receive CME realtime futures data at non-professional fees. \| 2019-09-06 14:51:03.986 You must connect to your live trading account once a month: Real-Time Exchange Data Feeds Available From Sierra Chart: Connecting Only Once a Month to Trading Account to Support CME Group Exchange Fees And the symbols you are using are CQG symbols and do not match the service you are using. You must translate them to the symbols for the service being used. Use this command: Edit Menu: Edit >> Translate Symbols To Current Service (Edit >> Translate Symbols to Current Service) Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2019-09-06 15:23:20