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Direct MessagesDate/Time: Thu, 25 Apr 2024 08:44:18 +0000
Post From: TT order routing
| [2019-08-22 06:32:57] |
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The short answer as to why this thread was not getting attention and other TT issue threads were getting attention earlier on that day, on August 13, was that our support engineers on the board at the time, mistakenly thought, that this was a discussion of a prior issue and since there was a lot of postings already in this thread. It can be difficult to sort through all of it. It is best to start a new Support Request and provide the details of an order rejection message. Refer to: Support Board Posting Information: Providing Lines From Trade Service Log There has been a change in procedures to ensure that issues like this are brought to the attention of senior engineering as quickly as possible. When there is a lot of posts in a thread, and being that Sierra Chart supports so many different external services and there are various issues which could reported to us every single day, related to connectivity, related to operating system behaviors, related to external service problems, it is hard for us to sometimes to pick out among all of that things that we need to follow up on directly which may be related to our own systems. However in this case, this was strictly a TT issue and it made no difference as to when we would have responded. Our systems do not require any intervention in cases like this. And rarely would we ever have to do any type of emergency intervention. Everything is designed in such a way, that we should never have to do that. The most that we we would have needed to do, which we did do is reestablish the connection to the TT FIX service to make sure the positions are up-to-date. And we did that at the appropriate time. In the other threads we looked at on that day, from our perspective they just looked like issues isolated to the particular account since it look like order routing to the CME was not set up for a particular account. We have over 100 users on our LMAX order routing connection, and that just simply works without any problem for years other than some isolated incidents with connectivity which we have solved by moving to a different hosting provider for the servers. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2019-08-22 06:36:21
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