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Direct MessagesDate/Time: Fri, 26 Apr 2024 17:51:27 +0000
Post From: TT order routing
| [2019-08-17 21:23:57] |
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This is disturbing. We ourselves have not used hard drives on our servers for probably like more than 10 years. So these guys are eager to sue everyone over a frivolous software patent which is illegitimate to begin with and illogical, and they cannot even afford an SSD!! When we buy hardware, we get the very very best and do not skimp on anything. You deserve the very best hardware. And that is what we utilize. That is what you deserve. And it is the same philosophy in our software development. You deserve the very best and everything being very well-thought-out. And this philosophy goes into everything we do. We remember when Microsoft's date and time controls started having a rendering problem after a Windows update. And what did we do, start utilizing some more inefficient and complex and limiting and ridiculously designed, new fancy looking date and time controls, like some of you said. No!! We ditched their trash, and wrote our own date and time controls, which are high-performance are going to get even better, and has a minimal dependency on the OS, and later will have zero dependency on the OS other than the basic window. This is also an external project: https://zookeeper.apache.org/ We would never rely ourselves, on any external project for anything in Sierra Chart other than Open SSL. Although we do use an external XML and JSON parser but those just exist as header files and are quite simple: http://rapidjson.org/ http://rapidxml.sourceforge.net/ Open SSL is used just because of the complexity of encryption. Everything we develop ourselves and it is under fully our control. We would never be utilizing any external software, for order routing. Just look at our Support Board. This is fully developed ourselves. And even our ticket system is developed ourselves. Who even does anything like this? Nobody does. We develop everything ourselves. to address the instability experienced in the last few months. This and another TT order status issue is what led to the issue on August 2 and greatly magnified the problem into into a repetitive scenario. The problem was they were not providing the correct order status after we kept requesting the status of an order. Otherwise, the issue either would not have occurred, or if it did, it would have been very isolated to a single moment and have a limited effect.There was a code error on our part where there was no differentiation between a mass order status request, and the request of the status for a single order in the execution report handling. This is because there is no unique ID for a order status request on TT FIX. So far they have not been willing to accommodate us on that and add it. They closed our ticket on that. It does not matter in the short term though. We just simply just do not request the status of a single order any longer. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2019-08-17 21:33:52
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