Support Board

Date/Time: Wed, 01 May 2024 22:01:54 +0000

Post From: CQG WebAPI - no symbol contract ID mapping

[2019-08-14 17:28:49] Link To Thread - Link To Post [Go To First Post]
Sierra Chart Engineering - Posts: 104368
1. In regards to the rejection, refer to: CQG Trading Platform Service: Solving Contract ID Mapping Error when Submitting Order 2. It seems the price is a multiple of 4, and the best bid/offer are quoted 2 wide where the typical underlying spread is 0.5 wide. We have seen many instances of this lately. We think it is due to a problem with the contract metadata from CQG. At the time you have it, post the Message Log at that time here and we will look. Make sure you are running the current version of Sierra Chart first though so we have the information needed. For now, just reconnect to the data feed: File Menu: Procedure to Reconnect to the Data and Trade Servers And re-download the affected data: Data Errors or Spikes in Charts, Flat or Flat Line Graph, Compressed Graph, Errors with Date/Time Values: 2.1.2 Deleting and Re-downloading Data. (Easier and Recommended Method) Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2019-08-14 17:29:30