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Date/Time: Thu, 28 Mar 2024 14:21:01 +0000



Post From: TT order routing

[2019-08-14 02:28:48]
Sierra Chart Engineering - Posts: 104368
RIGHT NOW AGAIN working orders entered into sierra disappeared few secs later !!
We looked into this for your account. This is not the same issue as last time. What we see is order rejections like this:

Order  2019-08-13 10:24:17.363  MESU19_FUT_CME  TT order update (Rejected). Text: Route is currently unavailable for Route::acct_id=**,Route::market_id=7  52844  Error  cdfa41cb-4e6b-4faa-8c8c-eec4113d3520  Limit  2  Buy  

This is what would cause an order to momentarily appear and be cleared from the chart or Trading DOM because of the rejection.

This is related to this issue here:
https://www.tradingtechnologies.com/blog/2019/08/13/details-of-the-tt-outage-on-august-13-2019

We are also going to require users to update to the current version of 1971. We corrected a potential problem which occurred on the server August 2 which appears to also be affecting the DTC service client in Sierra Chart but that has to be examined more carefully by us.

We did not mention an update previously because we were viewing this as a server-side issue only at the time and did not consider how this could also occur on the client side under this kind of order routing configuration.

But this is not related to today's event. This was squarely a TT issue today but a side effect could have been that if an order was in a Pending Cancel/Modify state, for an extended time it could cause other orders to no longer display within a chart because they were internally marked with an inactive state. This has still yet to be confirmed by us, but if you are running 1969 or higher than you would not have been affected by this potential issue.

You can also force a refresh of orders at any time with Trade >> Refresh Trade Data From Service.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
Date Time Of Last Edit: 2019-08-14 02:33:52