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Direct MessagesDate/Time: Fri, 19 Apr 2024 17:15:15 +0000
Post From: TT order routing
| [2019-08-13 22:01:16] |
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It was actually a 4 hour and 20 minutes delay responding to this thread and that is not good and this is being internally discussed. There is no excuse here. But this thread was not brought to the attention of senior engineering promptly. We will come back with an answer on this. There were other TT order routing issue threads both on this Support Board and through support tickets that were being promptly taken care of but really based upon what we were seeing, those looked like issues isolated to individual accounts and account set up issues. We did not recognize them as rejections due to a failure of TT order routing for all users (to be clear, the issue was on the TT side not ours). We do not always know the meaning of particular TT order rejection messages. for these traders who were uncertain until now if they may have or get a phantom position/fill from these problem orders?
If there is any uncertainty about the status of an order you must always contact your broker. While we do have the ability to check, we can take no action on the order (for obvious security reasons), and our focus is more on the lower level technical details of issues. This is explained here: Support and Contact - Support Options: Trading Support The whole reason our web-based trading panel has not yet been released, is we need to make sure the security level is at a point, where Only you as an authorized user can access it. First and foremost, our responsibility is to ensure the connectivity is up which it was (We do get an alert within a minute when connectivity goes down). We only encountered that scenario once with TT, and that was dealt with and there was no incident subsequent to that. And ensure the orders are going through efficiently and responses are processed. Everything was working correctly. We will be going through some of the issues, and see if there is anything that was not handled right. Also regarding connectivity, even if a connection goes down, there are two other servers available. And TT themselves maintain backup servers. But none of this was relevant for a scenario like this. Obviously the reliability is going to be dependent upon the weakest link. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2019-08-14 04:31:11
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