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Direct MessagesDate/Time: Sat, 27 Apr 2024 04:03:54 +0000
Post From: TT order routing
| [2019-08-13 18:58:19] |
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Another thing we want to point out, is everything is designed in such a way with this order routing service, that there is not a need for us to take any emergency action. We did reset the FIX sessions to TT about 30 minutes ago, but that should never never have been necessary. Whether that helped with anything or not, we really cannot obviously tell when we do that. You might have seen orders appear which were not after the reset. But if you did, that would actually be quite concerning because TT never sent the status of those orders through on the prior connection. And if we did that early on during the duration of this problem, based upon what we are seeing, that would not have mattered. It would make more sense for us to have done that after the TT got the CME connectivity backup. It appears there is a problem between TT and SC which was not solved after last weeks problem, No, this is not the case. The connectivity between TT and Sierra Chart, is stable and totally reliable. The issues were all squarely on the TT side.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2019-08-13 19:04:24
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