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Direct MessagesDate/Time: Fri, 26 Apr 2024 02:22:02 +0000
Post From: TT order routing
| [2019-08-13 18:01:47] |
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We apologize for the delay. Obviously we cannot rely on TT here. We are working on our own order routing to the CME. The problem from August 2 was resolved. TT did report to us, that they did have a problem with order routing to the CME today August 13 and it is now resolved. If you are seeing an order disappear, the cause for that could not be the same cause as August 2 because that was resolved. We have to look into why you would have seen the case today. (Update: Cause determined and explained below. Was a TT issue.) And also we have to see why a pending cancel order that you then cancel again is not getting canceled. (Update: Cause determined and explained below. We implemented a patch for this. The orders were not actually working any longer.) We also have no ability to cancel orders. The system is designed in such a way, that we are passing orders through to TT, and cannot directly access your trading account. But that does not matter because your clearing firm has access to your account through the TT order panel they have access to. Once again we cannot rely on TT. We understand how everything works, and this is definitively a TT problem here. Nothing could have gone wrong on the Sierra Chart side related to any of this. The problem of August 2 was very simple. We explained that in detail in another thread which we linked to above. It was something very simple related to mass order status processing which was corrected and would never happen again and it could not have anything to do with the issue today. That was done and over with. It was also something that was made much worse, by TT continuing to provide an invalid status for orders. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2019-08-14 03:06:44
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