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Direct MessagesDate/Time: Fri, 03 May 2024 14:04:28 +0000
Post From: Failure to receive real time quotes after completing required form and paid fees
| [2019-08-07 16:31:21] |
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To begin with, you have activated two conflicting exchanges. You have the Full CME Group for Non-Professional Trading Accounts without Market Depth and you have CME E-mini, For professionals and users without a trading account with Market Depth. If you are not considered a Professional by the CME, and if you have a funded futures trading account with a supported broker, then you would just need the Full CME Group for Non-Professional Trading Accounts without Market Depth. Otherwise, you would need the CME E-mini, For professionals and users without a trading account with Market Depth. Be sure to deactivate whichever one you do not need based on your situation. But, even with this situation, you should still be getting data for CME symbols, so: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Reconnect to the data feed: File Menu: Procedure to Reconnect to the Data and Trade Servers After about 30 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2019-08-07 16:32:11
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