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Direct MessagesDate/Time: Wed, 24 Apr 2024 00:34:53 +0000
Post From: TT order routing
| [2019-08-06 06:27:28] |
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Hi SCE, would live sim/paper account testing for some period of days/weeks accurately identify such outlier events as this, i.e. order/position mismatches? Not really because there was a set of several circumstances which led to this. Which likely would not have been encountered even with extensive testing.As a side note, I know that, as a past customer of another trading platform, when any sort of issue arose in the software that prevented me from closing a position, I had to call the broker and do it verbally. Then, of course, the trading platform still showed an open position, although there was none
With the incident on August 2, 2019 this was not the case. The position reporting continued to be accurate. Even when the broker put a trade through, the position quantity immediately updated with the Sierra Chart order routing service. We observed that.There is another thing that we discovered, not anything which was a problem, but if there is an unsolicited fill that comes through TT FIX for example from the TT platform, and there is no associated order for it already existing, that will be properly processed as a fill and update the Position quantity. The change to support this has not yet been released, but should be in about a week or so. And furthermore, with the change that we have made related to never marking orders inactive or clearing them, unless the user does, and with our upcoming web-based trading, and with multiple connections into TT, hopefully you should not have to rely upon your broker. We have high confidence going forward, so long as TT themselves are able to route orders through. Update 2019-08-13: Taking note of "so long as TT themselves are able to route orders through." from above. Well today obviously there was that problem. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2019-08-14 02:39:46
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