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Direct MessagesDate/Time: Thu, 25 Apr 2024 19:36:21 +0000
Post From: TT order routing
| [2019-08-05 15:34:04] |
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Before I upgraded, SC falsely showed 6 long ghost orders pending on NQ with status as ERROR. We need more details about this. Did you see these in the Trade >> Trade Orders and Positions >> Orders tab, or where? We do not see any orders for your account. So it does not make sense you would see any orders listed there. And if the status is Error those orders would not be working. So this is not making sense to us.SC Global Profit/Loss management has (falsely) locked me out for the day due to surpassing my daily stop loss. Yet I have not traded since the Friday problems. And my Friday PnL close should not have triggered the daily stop loss.
If there are any missing order fills which would have happened on Friday, then the Daily Profit/Loss would not be accurate. Refer to this section here:Trade Activity Log: Solving Inaccurate Trade Statistics for Charts Field Values You will need to adjust the Order Fills Start Date-Time in the charts or Trading DOMs to today. We did recover the missing fills but based on another report, apparently they were not all received. So we have to see if we can get them and manually insert them from the TT REST API. We need to look into why though it would have reported that message. But we need further details. We need the line from the Trade Activity Log that shows that particular message you show here: https://www.sierrachart.com/Download.php?Folder=SupportBoard&download=30469 Instructions: Trade Activity Log: Providing Trade Activity Log Data Lines to Support You can privately send that to us through an account support ticket: https://www.sierrachart.com/usercp.php?page=SupportTickets We also provide plenty of warnings about the Global Profit/Loss Management feature: Global Profit/Loss Management This feature is not necessarily completely safe, even when using the TT based order routing. But anyway in this case no order was actually submitted because it does have a final safety check to ensure there is a position. But having said that, the position reporting on the TT based order routing has a dependency on TT. If they have any issues in regards to that, there can be a problem. And this is no different than when using other services. There can always be some risk of a position quantity incorrectly reported. And for the record, we did not see any position quantity reporting issues on Friday and we are aware of none today. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2019-08-05 15:37:09
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