Support Board

Date/Time: Sun, 19 May 2024 00:03:42 +0000

Post From: Various

[2019-08-03 12:14:16] Link To Thread - Link To Post [Go To First Post]
Sierra Chart Engineering - Posts: 104368
You did activate two different data feeds we offer on your account when you only need one. We will refund one of them for you. In regards to the real-time data issue, follow the instructions below: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Reconnect to the data feed: File Menu: Procedure to Reconnect to the Data and Trade Servers After about 30 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing