Support Board
Date/Time: Fri, 04 Jul 2025 16:44:49 +0000
Post From: Sierra and Interactive Brokers trade/fill sync issues
| [2019-06-19 14:30:19] |
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We have an idea of what the problem could be. And we definitely do not believe the way that Interactive Brokers has analyzed the problem is technically correct. Follow the instructions below: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Reconnect to the data feed: File Menu: Procedure to Reconnect to the Data and Trade Servers After about 30 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |