Home >> Support Board

Support Board

Date/Time: Sun, 19 May 2024 23:32:45 +0000

How to Post a Message for Support

Post From: Problems when I try to open a chartbook

[2019-02-21 15:26:34] Link To Thread - Link To Post [Go To First Post]
User145885 - Posts: 15
Good morning. I already installed the new version.Every time I try to upload a chartbook sierra application close it when I try to upload a chart it says something like YM or ES not authorize. I can not copy the message because it close the platform. Thanks in advance the following message occurs before I try to upload any chart. TD Ameritrade \| Streamer request #1 initiated. \| 2019-02-21 10:14:25 HTTP connection ID:1 to streamer-ext-bin-tx.tdameritrade.com:80 for request ID:1 (1) \| Creating socket. \| 2019-02-21 10:14:25 HTTP connection ID:1 to streamer-ext-bin-tx.tdameritrade.com:80 for request ID:1 (1) \| Connecting to IP: 198.200.171.138. \| 2019-02-21 10:14:25 TD Ameritrade \| Streamer response: STREAMER_SERVER_ID. Additional text: 10-1 \| 2019-02-21 10:14:25 HTTPS connection ID:5 to apis.tdameritrade.com:443 for request ID:5 (2) \| Creating socket. Using TLS 1.2. \| 2019-02-21 10:14:29 HTTPS connection ID:5 to apis.tdameritrade.com:443 for request ID:5 (2) \| Connecting to IP: 198.200.171.201. \| 2019-02-21 10:14:29 HTTPS connection ID:6 to apis.tdameritrade.com:443 for request ID:6 (3) \| Creating socket. Using TLS 1.2. \| 2019-02-21 10:14:29 HTTPS connection ID:6 to apis.tdameritrade.com:443 for request ID:6 (3) \| Connecting to IP: 198.200.171.201. \| 2019-02-21 10:14:29 HTTPS connection ID:7 to apis.tdameritrade.com:443 for request ID:7 (4) \| Creating socket. Using TLS 1.2. \| 2019-02-21 10:14:29 HTTPS connection ID:7 to apis.tdameritrade.com:443 for request ID:7 (4) \| Connecting to IP: 198.200.171.201. \| 2019-02-21 10:14:29 HTTPS connection ID:7 to apis.tdameritrade.com:443 for request ID:7 (4) \| Shutdown started. Waiting for graceful close. \| 2019-02-21 10:14:29 HTTPS connection ID:6 to apis.tdameritrade.com:443 for request ID:6 (3) \| Shutdown started. Waiting for graceful close. \| 2019-02-21 10:14:29 HTTPS connection ID:5 to apis.tdameritrade.com:443 for request ID:5 (2) \| Shutdown started. Waiting for graceful close. \| 2019-02-21 10:14:29 HTTPS connection ID:7 to apis.tdameritrade.com:443 for request ID:7 (4) \| Socket gracefully closed by remote side. \| 2019-02-21 10:14:29 HTTPS connection ID:7 to apis.tdameritrade.com:443 for request ID:7 (4) \| Closed. \| 2019-02-21 10:14:29 HTTPS connection ID:6 to apis.tdameritrade.com:443 for request ID:6 (3) \| Socket gracefully closed by remote side. \| 2019-02-21 10:14:29 HTTPS connection ID:6 to apis.tdameritrade.com:443 for request ID:6 (3) \| Closed. \| 2019-02-21 10:14:29 HTTPS connection ID:5 to apis.tdameritrade.com:443 for request ID:5 (2) \| Socket gracefully closed by remote side. \| 2019-02-21 10:14:29 HTTPS connection ID:5 to apis.tdameritrade.com:443 for request ID:5 (2) \| Closed. \| 2019-02-21 10:14:29 Installer version: 7 \| 2019-02-21 10:13:37 Not using HTTP proxy server settings. \| 2019-02-21 10:13:40 HTTP Request: https://www.sierrachart.com/API.php?Service=GetCurrentVersionNumber \| 2019-02-21 10:13:40 HTTPS www.sierrachart.com:443 (1) \| Creating socket. Using TLS 1.2. \| 2019-02-21 10:13:40 HTTPS www.sierrachart.com:443 (1) \| Connecting to IP: 46.4.97.203. \| 2019-02-21 10:13:40 HTTP Request: https://www.sierrachart.com/downloads/1875/FilesToDownload.txt \| 2019-02-21 10:13:41 Not overwriting file since it exists: 2TargetsWithBEStop.twconfig \| 2019-02-21 10:13:42 Not overwriting file since it exists: 2TargetsWithCommonStop.twconfig \| 2019-02-21 10:13:42 Not overwriting file since it exists: ChartbookExample.cht \| 2019-02-21 10:13:42 Not overwriting file since it exists: Clean Chart.stdycollct \| 2019-02-21 10:13:42 Not overwriting file since it exists: EURUSD.dly \| 2019-02-21 10:13:42 Not overwriting file since it exists: SimpleBracket.twconfig \| 2019-02-21 10:13:42 HTTP Request: https://www.sierrachart.com/downloads/Common1869/FilesToDownload.txt \| 2019-02-21 10:13:44 Starting request of files to install. \| 2019-02-21 10:13:47 HTTP request: https://www.sierrachart.com/downloads/1875/ACS_Source/SCStudyFunctions.cpp \| 2019-02-21 10:13:47 HTTP request: https://www.sierrachart.com/downloads/1875/ACS_Source/scstructures.h \| 2019-02-21 10:13:47 HTTP request: https://www.sierrachart.com/downloads/1875/ACS_Source/sierrachart.h \| 2019-02-21 10:13:47 HTTP request: https://www.sierrachart.com/downloads/1875/DTC/DTCProtocol.cpp \| 2019-02-21 10:13:47 HTTP request: https://www.sierrachart.com/downloads/1875/DTC/DTCProtocol.h \| 2019-02-21 10:13:47 HTTP request: https://www.sierrachart.com/downloads/1875/DTC/DTCProtocol.proto \| 2019-02-21 10:13:47 HTTP request: https://www.sierrachart.com/downloads/1875/SierraChart.exe \| 2019-02-21 10:13:47 HTTP request: https://www.sierrachart.com/downloads/1875/SierraChartStudies.dll \| 2019-02-21 10:13:47 HTTP request: https://www.sierrachart.com/downloads/1875/SierraChartStudies_64.dll \| 2019-02-21 10:13:47 HTTP request: https://www.sierrachart.com/downloads/1875/SierraChart_64.exe \| 2019-02-21 10:13:47 Received file: SCStudyFunctions.cpp \| 2019-02-21 10:13:47 Received file: scstructures.h \| 2019-02-21 10:13:47 Received file: sierrachart.h \| 2019-02-21 10:13:47 Received file: DTCProtocol.cpp \| 2019-02-21 10:13:47 Received file: DTCProtocol.h \| 2019-02-21 10:13:47 Received file: DTCProtocol.proto \| 2019-02-21 10:13:47 Received file: SierraChart.exe \| 2019-02-21 10:13:52 Received file: SierraChartStudies.dll \| 2019-02-21 10:13:52 Received file: SierraChartStudies_64.dll \| 2019-02-21 10:13:52 Received file: SierraChart_64.exe \| 2019-02-21 10:13:57 Starting move of SCStudyFunctions.cpp \| 2019-02-21 10:13:57 Successfully moved C:\SierraChart\DownloadedInstallationFiles\ACS_Source\SCStudyFunctions.cpp file to the folder C:\SierraChart\ACS_Source\ \| 2019-02-21 10:13:57 Starting move of scstructures.h \| 2019-02-21 10:13:57 Successfully moved C:\SierraChart\DownloadedInstallationFiles\ACS_Source\scstructures.h file to the folder C:\SierraChart\ACS_Source\ \| 2019-02-21 10:13:57 Starting move of sierrachart.h \| 2019-02-21 10:13:57 Successfully moved C:\SierraChart\DownloadedInstallationFiles\ACS_Source\sierrachart.h file to the folder C:\SierraChart\ACS_Source\ \| 2019-02-21 10:13:57 Starting move of DTCProtocol.cpp \| 2019-02-21 10:13:57 Successfully moved C:\SierraChart\DownloadedInstallationFiles\DTC\DTCProtocol.cpp file to the folder C:\SierraChart\DTC\ \| 2019-02-21 10:13:57 Starting move of DTCProtocol.h \| 2019-02-21 10:13:57 Successfully moved C:\SierraChart\DownloadedInstallationFiles\DTC\DTCProtocol.h file to the folder C:\SierraChart\DTC\ \| 2019-02-21 10:13:57 Starting move of DTCProtocol.proto \| 2019-02-21 10:13:57 Successfully moved C:\SierraChart\DownloadedInstallationFiles\DTC\DTCProtocol.proto file to the folder C:\SierraChart\DTC\ \| 2019-02-21 10:13:57 Starting move of SierraChart.exe \| 2019-02-21 10:13:57 Successfully moved C:\SierraChart\DownloadedInstallationFiles\SierraChart.exe file to the folder C:\SierraChart\ \| 2019-02-21 10:13:57 Starting move of SierraChartStudies.dll \| 2019-02-21 10:13:57 Successfully moved C:\SierraChart\DownloadedInstallationFiles\SierraChartStudies.dll file to the folder C:\SierraChart\ \| 2019-02-21 10:13:57 Starting move of SierraChartStudies_64.dll \| 2019-02-21 10:13:57 Successfully moved C:\SierraChart\DownloadedInstallationFiles\SierraChartStudies_64.dll file to the folder C:\SierraChart\ \| 2019-02-21 10:13:57 Starting move of SierraChart_64.exe \| 2019-02-21 10:13:57 Successfully moved C:\SierraChart\DownloadedInstallationFiles\SierraChart_64.exe file to the folder C:\SierraChart\ \| 2019-02-21 10:13:57 Date Time Of Last Edit: 2019-02-21 15:36:47