Support Board

Date/Time: Thu, 09 May 2024 01:45:18 +0000

Post From: Data Feed Lagging/Freezing for ~2-10 seconds

[2019-01-30 18:28:24] Link To Thread - Link To Post [Go To First Post]
Sierra Chart Engineering - Posts: 104368
This may be normal because there is not going to be trading every second. This is from the documentation: One way to determine that the market was not active for a period of time when you are not seeing updating for a particular symbol, is to open a Time and Sales Window for the chart of that symbol. If you see there is no updating of the chart for the symbol for about 10 seconds and when you look at the trades at that time, you do not see any trades with a timestamp during that time, then there was no trading. Refer to: Prices / Data Falling Behind: 4.10 - Market Not Active Also see if using low bandwidth mode makes any improvement: Sierra Chart Exchange Data Feed: Low Bandwidth Option We do not notice any data lagging or stoppages related to a connectivity or server issue with the Sierra Chart Exchange Data Feed when monitoring it from a remote location and we do extensive monitoring. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing