Support Board

Date/Time: Thu, 02 May 2024 19:42:04 +0000

Post From: AMP / CTS T4 non-visible open position

[2018-04-24 05:33:09] Link To Thread - Link To Post [Go To First Post]
Sierra Chart Engineering - Posts: 104368
What is reason of this problem?? Only CTS would have the capability and knowledge to be able to troubleshoot and explain this problem. The issue is definitively not on the Sierra Chart side. Reconnect to the data feed: File Menu: Procedure to Reconnect to the Data and Trade Servers And then look at the Trade Service Positions tab to see if you see the position there. Refer to: Trading Information Windows: Trade Positions Window If not, then the CTS FIX system is not reporting it and CTS needs to look into why this is the case or explain this. Or it is possible that the statement is just simply wrong. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing