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Date/Time: Thu, 28 Mar 2024 23:41:53 +0000



Post From: Corrupted data on futures contracts prior to June 2017

[2017-12-08 23:12:19]
Sierra Chart Engineering - Posts: 104368
Listen to what we tell you. Change your service package to 5:
To change your Sierra Chart Service Package, select "Help >> Account Control Panel" on the Sierra Chart program menu. On the displayed webpage, click on the "Set Service Package for Renewal" link.

Or go to this page:
https://www.sierrachart.com/UserControlPanel.php?page=ServicesActivation

You will need to login if you are not currently logged in.

In the "Available Services >> Choose Usage Time Service Package" frame, select the Service Package that you want to set your account to. Press the "Set" button.

The remaining service usage time on your account will be adjusted based upon the cost of the package you are changing to. If the new package is a higher-priced package, then the usage time will be reduced due to the higher price.

There is no charge for changing your Sierra Chart service package. Only your Sierra Chart account usage time ending date is adjusted.

Follow the instructions here for tick by tick data configuration:
Tick by Tick Data Configuration

Your problem will be resolved.

Also refer to:
Number Of Trades, Volume or Range Bar Charts Do Not Match Setting or Are Not Accurate or Are Inconsistent
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
Date Time Of Last Edit: 2017-12-08 23:18:03