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Date/Time: Tue, 16 Jan 2018 11:53:27 +0000



Post From: Corrupted data on futures contracts prior to June 2017

[2017-12-08 23:12:19]
Sierra Chart Engineering - Posts: 56182
Listen to what we tell you. Change your service package to 5:
To change your Sierra Chart Service Package, select "Help >> Account Control Panel" on the Sierra Chart program menu. On the displayed webpage, click on the "Set Service Package for Renewal" link.

Or go to this page:
https://www.sierrachart.com/UserControlPanel.php?page=ServicesActivation

You will need to login if you are not currently logged in.

In the "Available Services >> Choose Usage Time Service Package" frame, select the Service Package that you want to set your account to. Press the "Set" button.

The remaining service usage time on your account will be adjusted based upon the cost of the package you are changing to. If the new package is a higher-priced package, then the usage time will be reduced due to the higher price.

There is no charge for changing your Sierra Chart service package. Only your Sierra Chart account usage time ending date is adjusted.

Follow the instructions here for tick by tick data configuration:
https://www.sierrachart.com/index.php?page=doc/TickbyTickDataConfiguration.php

Your problem will be resolved.

Also refer to:
https://www.sierrachart.com/index.php?page=doc/helpdetails47.html
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
Date Time Of Last Edit: 2017-12-08 23:18:03