Login Page - Create Account

Support Board

Date/Time: Wed, 16 Jan 2019 00:55:24 +0000

Post From: Version 1658 and Spreadsheets

[2017-12-05 22:54:03]
Sierra Chart Engineering - Posts: 67941
Version 1658 had unexpected issues where Spreadsheet files when opened, would not read the data from the file and would indicate an error in the Message Log.

This is now resolved in 1659. We do apologize for this issue. We wanted to get 1658 out as quickly as possible because it resolved a problem where there was a window handle leak. Even though this problem should not have existed anyway no matter what the release schedule is. We often get releases out quickly without any problem. This type of serious issue is not normal.

If you have lost any spreadsheet data do not be concerned because there are automatically backups of spreadsheets made. Here are the instructions to restore spreadsheet files:

If you need further help, just let us know here.

And here are the instructions to update to 1659:

Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
Date Time Of Last Edit: 2017-12-05 23:15:56