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Date/Time: Thu, 28 Mar 2024 15:47:33 +0000



Post From: Stop Order instead of Limit Order

[2017-11-30 07:05:31]
Sierra Chart Engineering - Posts: 104368
Refer to the information here about the problem:
Data Provider Having Network Connectivity Issues Today 2017-11-29 | Post: 133702

This was a problem with the data feed that is not with our direct control.


Also based upon the things you have said in your email messages, you have the impression that somehow Sierra Chart is routing orders through our own server, has changed an order type from a limit to a stop, and that we can see your order activity. Or somehow something has gone wrong today and we mishandled your orders over "here". All of this is totally and completely false. We have no involvement whatsoever in the orders. They are handled on your computer.

The problem simply related to incorrect bid and ask pricing.

The Sierra Chart program running on your computer, is sending orders directly to Interactive Brokers Trader Workstation. We do not have access to any order activity at all.

And furthermore, the problem simply related to the bid and ask prices and the fact that Sierra Chart is set to use Stop orders on the Chart DOM when submitting a buy the order above the market or a sell order below the market. You need to change that:


What we want you to do is to go to Global Settings >> Chart DOM Settings. And set all of the Left Click operations to use Limit orders. Refer to:
Global Trade Settings Windows: Chart DOM Settings

This will solve the problem.

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And once again, we have no idea what you are referring to in regards to this:

i would send you a screen shot, but your system doesn't permit it.
There are no such problems using this functionality here:
Sierra Chart Image Upload Service

No one is having a problem with this, and no problems like this have existed. Or we do not know what you are referring to.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
Date Time Of Last Edit: 2017-11-30 07:15:15