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Date/Time: Fri, 29 Mar 2024 08:19:36 +0000



Post From: Data Provider Having Network Connectivity Issues Today 2017-11-29

[2017-11-30 01:22:46]
Sierra Chart Engineering - Posts: 104368
With the US Equities data feed for a period of time there were no bid and ask updates and this is a description of that issue:



Our message to Barchart:
Are you aware that one of the problems that was occurring was that the bid/ask prices for the US equities were not updating but the last trade prices were? This problem did occur today for a period of time, and caused one particular user and I am sure other users, issues.

One of the issues was actually quite serious because this created a problem where a stop order type was selected rather than a limit order for order entry through a trading ladder since what should have been the current bid/ask, was being used as a point of reference for the determination of the order type. I really do not know much about the source data feed you use, but really it is not a good condition when you are transmitting last trade prices but not the bid and ask prices. This kind of condition should never occur.

Their response:

Yes I am aware that bid/ask was off for Equities. While troubleshooting the issues today, equities bid/ask data was turned off.

- it will not go off again.

Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

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