Support Board

Date/Time: Mon, 29 Apr 2024 04:22:08 +0000

Post From: DOM stalls?

[2013-09-12 13:18:11] Link To Thread - Link To Post [Go To First Post]
Sierra Chart Engineering - Posts: 104368
So you are saying that the data feed stops for 15 to 20 seconds and then without doing anything it just resumes? Is the Trade DOM interface in Sierra Chart frozen, meaning that you cannot interact with it? Or is it just the data feed has stopped. For help with a problem like this, refer to help topic 3 here: http://www.sierrachart.com/index.php?l=doc/helpdetails3.html This sounds like a data feed problem to us. Have a look at the Window >> Show/Hide Message Log and see if there any messages at the time indicating that the connection has been lost or reconnected to. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2013-09-12 13:19:11