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Direct MessagesDate/Time: Sat, 18 May 2024 15:24:29 +0000
Post From: Cancelation
| [2017-07-24 15:54:54] |
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We have asked CQG about this. And they need further information. When you have a chance, probably after the market close, could you update again to the latest prerelease. The version number is the same but we have added some additional logging. Here are instructions: Software Download: Fast Update Once the update is done, connect to the data feed and try requesting the option symbols again for a particular symbol with Get Options and then provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) It would be best that you do not open any charts in order for the Message Log to contain minimal information. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2017-07-24 15:55:33
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