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Direct MessagesDate/Time: Thu, 25 Apr 2024 11:20:30 +0000
Cancelation
View Count: 2406
| [2017-07-24 19:27:04] |
| User357295 - Posts: 76 |
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I have some custom session time charts and a spread chart as well, so yes please proceed a back up
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| [2017-07-24 19:32:43] |
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OK just give us 10 more minutes and then we would like to connect back. Would that be all right? We do have the problem solved. We will do an update and then you can get the option symbols. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2017-07-24 19:33:11
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| [2017-07-24 19:39:10] |
| User357295 - Posts: 76 |
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no problem I'm available one more hour.
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| [2017-07-24 19:41:25] |
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OK we will be connecting in about 1 minute.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2017-07-24 19:41:34
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| [2017-07-24 19:51:35] |
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We are all done. We tested one of the options symbols and it works. But we got a symbol subscription error from CQG because your CQG account is not authorized for the CME data since we were testing a CME option. Anyway, you can either have them authorize that exchange now. Or you when you want to continue, you could do it at that time. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2017-07-24 19:52:54
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| [2017-07-24 19:54:19] |
| User357295 - Posts: 76 |
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My FCM assured me that I am authorise for any options on cme-eurex-nymex cbot. And yes I can see the options on the find symbol menu but still can not get them on chart or dom... |
| [2017-07-24 19:59:26] |
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My FCM assured me that I am authorise for any options on cme-eurex-nymex cbot. Yes we know. This is often the case but the CQG system is indicating otherwise.Have them check again and have them contact CQG about this. The error message we saw, was the typical error indicating a symbol is not authorized due to the exchange not being active. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2017-07-24 20:00:04
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| [2017-07-24 20:03:03] |
| User357295 - Posts: 76 |
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I see, thanks for your help.
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