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Post From: Disappearing bracket orders (stops and limits)

[2017-03-31 17:07:57] Link To Thread - Link To Post [Go To First Post]
Sierra Chart Engineering - Posts: 104368
I did have a temporary glitch today where my live order dissapeared off the DOM/Chart, then reappeared (log below) There is no log. You need to follow through these instructions: Trade Activity Log Analysis: Support Assisted Trade Activity Log Analysis In this particular case there is no cost for this. This is fine, sierra chart automatically stops you from trading above your limit No, this is not correct. You are receiving an order rejection error from the Rithmic system. Sierra chart won't flatten my position. It gives an error msg saying I have already used my maximum amount of lots, and can't use any more to close the position. This is because when sierra chart flattens a position, it just puts a market or in, for the opposite of the live position. The error message you see is from the Rithmic system. A market order obviously is required to close the position. There is no other way and that should be clear to you. If you have outstanding working orders, then you may want to enable this option: Global Trade Settings Windows: Hold Market Order Until Pending Cancel Orders Are Confirmed (Global Settings >> General Trade Settings >> General) Are there outstanding orders at the time the market order is sent? I'm starting to discover than Sierra chart is not not really for professional trading. It just has too many issues Charting is fine/good, but it's not a professional trading package This is definitely not a fair common. There was only this one isolated case involving Rithmic with multiple trade accounts which we promptly resolved once we understood and we were aware of it. You have not presented any evidence of any other issue. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2017-03-31 17:09:38