Support Board

Date/Time: Sun, 19 May 2024 13:08:43 +0000

Post From: Disappearing bracket orders (stops and limits)

[2017-03-29 05:05:38] Link To Thread - Link To Post [Go To First Post]
Sierra Chart Engineering - Posts: 104368
We were not aware of the problem until you brought it to our attention and until we started to look at it more closely. We have also given you two additional weeks. You should have told us about it earlier. It was a Rithmic specific issue. It was a problem in the way that Sierra Chart was handling full order responses from Rithmic. It did not affect any other service and only affected Rithmic when there was more than one trade account. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing