Support Board
Date/Time: Sat, 10 May 2025 20:09:03 +0000
Post From: Problem about "Symbol is unknown" at sierra chart
| [2016-12-09 18:38:56] |
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Here are the relevant messages: Rithmic Trading | Message from server: Server Alert: mrv error : 13. Result text: "permission denied". Related symbol: FDAX1216-EUREX | 2016-12-09 13:24:11
It looks as though your Rithmic account is not authorized for the EUREX. Contact your broker about this.Symbol Error - FDAX1216-EUREX is unknown, unavailable, or improperly formatted. | 2016-12-09 13:24:11 Rithmic Trading | Message from server: Server Alert: mrv error : 13. Result text: "permission denied". Related symbol: FGBL0317-EUREX | 2016-12-09 13:24:11 Symbol Error - FGBL0317-EUREX is unknown, unavailable, or improperly formatted. | 2016-12-09 13:24:11 Rithmic Trading | Message from server: Server Alert: get_order_book error : 13. Result text: "permission denied". Related symbol: CLF7-NYMEX | 2016-12-09 13:24:15 Symbol Error - CLF7-NYMEX is unknown, unavailable, or improperly formatted. | 2016-12-09 13:24:15 Rithmic Trading | Message from server: Server Alert: get_order_book error : 13. Result text: "permission denied". Related symbol: ESH7-CME | 2016-12-09 13:24:15 Symbol Error - ESH7-CME is unknown, unavailable, or improperly formatted. | 2016-12-09 13:24:15 Rithmic Trading | Message from server: Server Alert: get_order_book error : 13. Result text: "permission denied". Related symbol: GCG7-COMEX | 2016-12-09 13:24:15 Symbol Error - GCG7-COMEX is unknown, unavailable, or improperly formatted. | 2016-12-09 13:24:15 These messages indicate that your Rithmic account is not authorized for market depth data for these particular futures markets. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2016-12-09 18:39:46
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