Support Board
Date/Time: Sun, 15 Nov 2026 18:47:39 +0000
Data connection
View Count: 2455
| [2025-01-02 18:21:43] |
| John - SC Support - Posts: 48527 |
|
1) We have changed your setup so you are now on 1 year of Package 11. 2) Most of the exchanges increased by $0.50. This was the amount that your particular exchange increased. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-01-02 18:26:38] |
| User882391 - Posts: 98 |
|
1) perfect, i see the renewal for next will be in 2026 do i get/need a receipt? 2) can you tell me the total data fee i am paying i.e. denali full cme $6? for instance i had paid $46 + 11 to get the total amount $57. What is the $11 in total for? |
| [2025-01-02 19:55:15] |
| John - SC Support - Posts: 48527 |
|
1) The only receipts we have are for payments made. Go to the following link to see your transactions, and for payments you will see a link in the section for "Transaction ID". Click on that link to download a PDF of that payment. https://www.sierrachart.com/UserControlPanel.php?page=TransactionLog 2) Refer to the following page for the breakdown of what you are paying per month: https://www.sierrachart.com/UserControlPanel.php?page=RecurringServices We were slightly off on your exchange fee increase. In your case it was $1.00, as you are setup to pay for "2 systems". The base price for this was $5.50 per month and it went up to $6.00. But you were paying $11.00 since you have 2 systems selected (2 x $5.50 = $11.00). When it increased to $6.00, your total went to $12.00. If you are wondering about the two systems, then refer to the following: Denali Exchange Data Feed: Denali Exchange Data Feed on Two Computers Simultaneously For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-01-02 20:09:59] |
| User882391 - Posts: 98 |
|
thank you much appreciated.
|
| [2026-10-27 12:45:02] |
| User882391 - Posts: 98 |
|
Hello John, for Rithmic Connection can you please advise why nothing is showing up i.e. connection by different firm provider under server. Regards, |
| [2026-10-27 13:34:56] |
| John - SC Support - Posts: 48527 |
|
If you are not getting any servers listed at all, then refer to steps 8 through 11 at the following link: Rithmic Trading Platform Service: Setup Instructions If you are getting the list of servers, but a specific server is not listed, then you need to talk to your broker or Rithmic about this. That list is maintained by Rithmic, which is why you have to go through the process in the link above, so the system can download the server list from Rithmic. We have no control over what is in the list. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2026-10-27 14:06:27] |
| User882391 - Posts: 98 |
|
perfect it worked now. thank you
|
To post a message in this thread, you need to log in with your Sierra Chart account: