Support Board
Date/Time: Tue, 06 Oct 2026 14:47:22 +0000
Please Please help me I have 2 Problems
View Count: 988
| [2026-02-04 21:35:18] |
| User870836 - Posts: 34 |
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Johnny Walker black is a solid choice have you ever tried johnny walker blue
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| [2026-02-05 15:06:40] |
| John - SC Support - Posts: 48115 |
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Yes, a couple of times. Although it is extraordinarily nice, I find that the difference between black and blue is just not worth the price.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2026-09-14 16:40:16] |
| User870836 - Posts: 34 |
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Hey guys I'm really trying to figure out this problem that I'm having and I don't know what to do or really any workarounds or troubleshooting if you guys could please help me the problem is is that my data is very much so choppy and not consistent Every five seconds the chart has to redownload the information and download and then 5 seconds later it has to redownload everything so on and so on I'm not too sure if this is a Wi-fi issue i'm not too sure if this is a server issue'cause I'm on Rhythmic Chicago I recently got this problem when I relocated to Vietnam Maybe my Wi-fi just sucks I'm not really too sure if you guys could please help me I'll post some screenshots too every 3 to 5 seconds this happens my data freezes and updates then repeat when that does happen im not losing connection what are your thoughts Please and thank you I hope i can get this fixed soon
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| [2026-09-14 18:49:53] |
| John - SC Support - Posts: 48115 |
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We see you are connecting Rithmic, and therefore, this sounds like the problem described at the following link: Rithmic Trading Platform Service: Frequent Reconnections It looks like you are on version 2807, which is very old for Sierra Chart. We have made some changes since then to try to filter out bad symbols for Rithmic, which has improved the issue you are having. To update, follow these instructions: Software Download: Fast Update Although we do still recommend not using non-Rithmic symbols when connected to Rithmic. If you need these other charts, then install a second Sierra Chart to view that date. Refer to the following: Using Multiple Data and Trading Services at the Same Time: Step-By-Step Instructions to Install Multiple Copies of Sierra Chart For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2026-09-21 10:54:50] |
| User870836 - Posts: 34 |
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When I try to download the new version it's saying it's installed with errors and it's not allowing me to install it Also the SC data isn't loading up any data for me And all I really use it for is ES and NQ Those are the only two symbols I trade I upgraded my Wi-fi and I am getting a Ethernet cable directly into the computer so I'll see if that helps I'll update you tomorrow Thank you have a great day
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| [2026-09-21 16:24:13] |
| John - SC Support - Posts: 48115 |
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What is the error you are getting when you try to upgrade? You can send the log to us by selecting the button for "Send Log to Support" after you try to do the upgrade. Then post in this thread to let us know that you sent it so we can take a look. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2026-09-22 12:51:37] |
| User870836 - Posts: 34 |
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I attached screenshots it says will not be sent
Date Time Of Last Edit: 2026-09-22 12:52:40
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| Screenshot 2026-09-22 055012.png / V - Attached On 2026-09-22 12:51:19 UTC - Size: 89.81 KB - 29 views Screenshot 2026-09-22 055044.png / V - Attached On 2026-09-22 12:51:25 UTC - Size: 67.73 KB - 21 views |
| [2026-09-22 15:24:45] |
| John - SC Support - Posts: 48115 |
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The error you are getting - Error 32 means that the file is in use. You need to ensure that Sierra Chart is not running when you perform the update. How are you starting the update? Are you selecting "Help >> Download Current Version"? Starting the update from within the software helps ensure that the software is not running when you do the update, as it will close the software and start the update. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2026-09-22 15:47:32] |
| User870836 - Posts: 34 |
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I think I did it i belive it is installed
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