Support Board
Date/Time: Fri, 30 Jan 2026 03:40:32 +0000
[Sticky] [Locked] - Notice: Solution to: Chart/Chartbook Tabs Visibility Issues, Portions of Chart Window Cut Off
View Count: 8460
| [2025-12-10 21:13:47] |
| Sierra_Chart Engineering - Posts: 22571 |
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We are seeing an unusual problem with the scrollbar at the bottom of the chart. Based upon the number of bars loaded in the chart, and the bar spacing the scrollbar can become disabled. When it is in this state, it is no longer automatically hidden by the operating system but if you try to interact with it , then all input to the main window and the active chart stops. You then have to go to another program and back to Sierra Chart to allow input again. Very strange behavior. Something related to the operating system. Thinking about what we can do. We probably just cannot allow the bar to go into a disabled state. Just another example, where nothing in the Windows operating system is trustworthy. Would be best for us to build our own scrollbar. Others have posted as well about, the scrollbar automatically hiding. It is a Windows issue of some sort. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2025-12-10 21:14:32
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| [2025-12-12 01:09:14] |
| Sierra_Chart Engineering - Posts: 22571 |
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We are doing some work, related to Minimized windows, and we realize that this whole concept of minimizing a window within the larger MDI container window does not make sense. When minimizing a window, it goes all the way down to the bottom and usually ends up getting hidden by other windows and you effectively lose it. In some cases it may not even be visible because in the case of the virtual space when enabled, the minimized window is placed all the way at the bottom of the virtual space and you have to scroll down to see it. If other windows are overlapping the minimized window, you have to then move those out of the way. Also you have no idea what window is what among all of the minimize windows at the bottom. They are just a bunch of block rectangles. You can only logically restore it through the CW menu by knowing which one it is and that is not entirely clear. The whole minimize concept within the context of a multiple document interface, does not make sense. Instead what we are going to do is as follows: For minimize, we will support the following: No Action (In which case, there is no minimize button) Hide Window (You can then unhide it, from the CW menu and the hidden windows will be clearly identified. You can also unhide it through Windows >> Windows and Chartbooks.) Resize the window to a predefined width and height, that you will set, and keep the top left coordinate in place. So the size of it will be greatly reduced or reduced whatever size you preset. Keeping it in place makes sense. Rather than pushing it all away down to the bottom and having no way to even know what window is what at the bottom. They just look like a bunch of rectangular blocks. It is simply stupid. When a window is is in a reduced resized state, the minimize button, will then act to restore it. In the case of the the main desktop on the operating system, when you minimize a window it minimizes to the taskbar and the taskbar provides a very clear understandable view, of what window is what and you can easily restore them. Minimizing an MDI window, is just simply makes no sense at all and we are going to remove this concept especially being there are various outstanding implementation issues with it. Furthermore, the time and sales window which overlaps the main window and also the market depth window, need to be integrated, into chart windows. We will be adding support to integrate a time and sales into a chart. Market depth is already Integrated in various ways. And we will add support for detachable Chartbooks, but that will take some time. And we are going to complete the project, to support full trade window capabilities through a Control Bar. This will be a highly efficient, and customizable, trading window interface. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2025-12-13 00:43:56
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| [2025-12-13 06:38:30] |
| Sierra_Chart Engineering - Posts: 22571 |
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Version 2831 has been released, there is this new setting: Global Settings >> General Settings >> GUI >> MDI Child Window Minimize Method: {"Hide Window"} Status: No Action ( implemented) Hide Window ( implemented) Minimize to Fixed Size (not yet implemented) We also realize in order to be able to show and activate a hidden window, and give a full ability for the user to show those again, we will add an option to show MDI tabs for hidden windows and indicate they are hidden, and we may also have a left click behavior. For example Activate, or Maximize when left clicking. We are nearly there. Also work on OpenGL has been done as well. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2025-12-13 06:38:48
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| [2025-12-14 22:59:57] |
| Sierra_Chart Engineering - Posts: 22571 |
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We are also going to re-implement, restoring the placement of a window. For MDI Child windows this does not need to be anything more than remembering the state: Minimize, Maximize, Normal. And remembering the normal window rectangle client coordinates and nothing else.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2025-12-14 23:00:03
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| [2025-12-16 04:03:29] |
| Sierra_Chart Engineering - Posts: 22571 |
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We expect to complete everything by the end of the day Wednesday or Thursday (December 18, 2025). We do acknowledge there are various unexpected issues, with the MDI functionality but gradually we are working through these issues. We do not anticipate running into any unsolvable problems. And overall, the internal window management is better organized. And the next thing we will try to get done is the integrated time and sales window with charts. We will be aggressively working through all of the user interface development requested in the next several months. Also no need to be concerned about the changes with minimize functionality. We can implement whatever is needed for that but not, operating system minimize (which as it is now is a very poor concept within an MDI client). We can also reposition the window, at the bottom of the MDI container, and make the window small according to user settings. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2025-12-16 04:05:12
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| [2025-12-18 22:21:40] |
| Sierra_Chart Engineering - Posts: 22571 |
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There are significant problems with spreadsheets, in newer prerelease versions with the MDI window changes. For example, when typing a character into the edit window when editing a cell, it repeats four times. There are also behavior problems when resizing the edit window. We just became aware of these issues today. The programmer working on this did not do the implementation correctly. This will all get corrected but we are not going to have this all done properly until the end of next week. We should be able to get this repeating character problem done by the end of the day this coming Friday, December 19. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2025-12-18 22:22:31
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| [2025-12-20 23:01:52] |
| Sierra_Chart Engineering - Posts: 22571 |
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Version 2837 prerelease has now been released. Minimize functionality is now fully implemented. There are four different possibilities. Various, issues resolved. Still more work to do. See screenshots for how to configure all of this new MDI functionality. Settings are in: Global Settings >> General Settings >> GUI Global Settings >> General Settings >> Windows Global Settings >> Graphics Settings See screenshots for specifics. And be sure to check out the new MDI Virtual Space feature. That is a very nice feature which actually works properly, which gives you a much larger desktop in the main Sierra Chart window you can scroll through. You can make it up to 10 times bigger than your actual system desktop. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2025-12-20 23:25:50
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| [2025-12-22 01:04:17] |
| Sierra_Chart Engineering - Posts: 22571 |
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We want to explain the difference between Immediate chart drawing and Delayed chart drawing. However, before we explain these it is important to understand, that the primary thread of Sierra Chart, runs with a message loop. This loop gets and dispatches the messages received from the operating system. Messages can be mouse/pointer movement, keyboard input. Messages indicating commands selected from the menus. And other messages, the operating system provides to windows like if a window is resized. When a chart is updated, at the next update interval, the studies are calculated and there is an immediate drawing of the chart. Most actions, when interacting with the chart, cause an immediate drawing of the chart. But in some cases, there can be a delayed drawing of the chart. This is called an "Invalidate" command given to the operating system to invalidate the rectangle of the chart window. In this case it will be drawn after the current message from the message loop is processed. And the operating system will suppress drawing, if there is a significant amount of ongoing user interface input like from the mouse pointer. There can be cases where a delayed Chart Draw would be more better, because it reduces CPU usage. Although it is used in a limited amount of cases. There were some changes, in the versions with the new MDI functionality regarding using delayed updating, versus immediate, in cases where we thought immediate updating was not necessary and in order to reduce CPU usage, but we will change those cases back to immediate. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2025-12-22 01:20:13
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| [2025-12-23 08:13:14] |
| Sierra_Chart Engineering - Posts: 22571 |
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We see there is a problem, in recent prereleases with the saving and restoring of time and sales windows. This will be solved in the next prerelease. This is the result of some work being done in parallel, where we are replacing the HWND windows OS type, with our own class which wraps that Windows type, and the programmer working on this, made a mistake at the point where, the window placement is restored for the time and sales window. All code is being reviewed, to ensure there is no other problem, with the replacement of HWND. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2025-12-23 19:21:21
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| [2025-12-23 22:31:45] |
| Sierra_Chart Engineering - Posts: 22571 |
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We want to make a note that in the next release 2840, the operating system is completely bypassed regarding maximize, restoring and minimizing a MDI child window. This is all now fully managed by Sierra chart with 100% accurate state tracking. The windows operating system is not even capable, of managing a Window Maximize properly. In recent releases, the way that we have solved the Maximize problems, is simply by subsequently resizing the window to what it should be. Maximize involves two things: Resizing a window in such a way that its top left and right bottom exclude the borders and push them off of the visible area, and disabling the title bar in the case of Sierra Chart MDI windows. Windows is truly a piece of retarded garbage. A failure with everything. Take for example the Trade Activity Log and all of the multicolumn lists, within Sierra Chart. Those are fully completely developed by us. Sierra Chart lists are flicker free and literally no less than 1000 times more efficient as compared to the equivalent windows OS functionality. Literally. It is even fair to say they are a million times more efficient for a large number of rows. Like 1 million rows. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2025-12-24 22:18:38
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| [2025-12-24 18:16:04] |
| Sierra_Chart Engineering - Posts: 22571 |
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We are getting close to finishing up. We think the prerelease of Sierra Chart will become the main release around January 1. We are seeing the issue with the spreadsheet cells not getting the focus when the spreadsheet MDI child gets the focus. Also some other spreadsheet display and activation issues, which are resolved but not released but we want to review them more and understand the underlying problem better. We still need to work on arranging minimized windows. Another feature that is going to be added, is the ability to automatically scroll the MDI virtual space as you are moving a child window and you reach a boundary where there is additional space beyond that boundary to move the window. So you can move the child window anywhere within the virtual space easily in a single operation. Another idea with the MDI virtual space, is that we could automatically scroll the virtual space to bring a chart within view if it is not currently within view, when selecting it from the CW menu. Regarding detachable Chartbooks, the way we think that will work is there will be two operating modes. The current operating mode where Chartbooks open within, the main Sierra Chart window and only one can be visible. So no changes with this. Another operating mode, where every Chartbook that is opened, opens within its own window. This really is the only practical way to do this. Changing the parent window for a group of MDI child windows is unnecessarily complicated. So the idea of detaching a Chartbook would not exist. A Chartbook would simply open within their own window. And we will be adding an option to put time and sales, in a chart. And implementing full trade window functionality within a control bar. This will be the replacement for the trade window. The current trade window as it is currently, will go away when MFC is removed from Sierra Chart and that would happen sometime in 2026. Most likely, in the third quarter. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2025-12-24 18:24:06
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| [2025-12-25 01:52:42] |
| Sierra_Chart Engineering - Posts: 22571 |
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These are in prerelease 2841 now: We still need to work on arranging minimized windows.
Another idea with the MDI virtual space, is that we could automatically scroll the virtual space to bring a chart within view if it is not currently within view, when selecting it from the CW menu. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-12-25 03:29:53] |
| Sierra_Chart Engineering - Posts: 22571 |
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At this point users who have had problems, with MDI and Chartbook tabs getting cut off or not visible can update to this prerelease. Help >> Download Prerelease. At this point, we consider the release stable. Since version 2814, there have been various issues, and the releases were not considered completely perfect and stable. However, the current version 2841, is good. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-12-25 16:57:37] |
| Sierra_Chart Engineering - Posts: 22571 |
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We have released version 2842, to correct the problem where the title bar of the spreadsheet window was not being drawn. This was the result of an incorrect internal window state issue.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2025-12-25 16:57:51
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| [2025-12-26 08:43:35] |
| Sierra_Chart Engineering - Posts: 22571 |
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We will make the Quote Board window, to be supported as a MDI child window and can also be detached.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-12-26 08:45:04] |
| Sierra_Chart Engineering - Posts: 22571 |
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We are very happy we are getting these long-overdue changes with the user interface done which is going to make Sierra Chart much better. We know these have been long asked for features. And of course now the program is going to be reliable regarding Chartbook and MDI window tabs and not have these problems due to operating system malfunctions. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-12-27 06:08:46] |
| Sierra_Chart Engineering - Posts: 22571 |
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We have released version 2843 resolving issues with spreadsheet visibility. There is some additional work we are going to be doing in the background related to MDI window placement, saving and restoring. We also resolved some additional quackery from Microsoft Windows, involving scrollbars. Scrollbars are no longer going to show in a disabled state, even if you cannot scroll the chart based upon the number of visible bars in the chart and the size of the chart. They will stay visible and enabled, but will have no effect if there are not enough bars in the chart to actually scroll through. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2025-12-28 03:31:29
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| [2025-12-28 03:30:39] |
| Sierra_Chart Engineering - Posts: 22571 |
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We have added this to the documentation: A Spreadsheet window which is automatically opened by one of the Spreadsheet Studies, will be automatically hidden, when the chart containing that Spreadsheet Study is not visible. This would be the case when the Chartbook it is contained in is not the active visible Chartbook. When the chart becomes visible again, which contains the Spreadsheet Study, then the Spreadsheet window will be made visible again. This happens automatically.
We have noticed some issues, with the automatic hiding and showing of a Spreadsheet window based on the above. Additional work to solve these problems has been done in version 2845. There is still a minor outstanding issue, with tab selection but we will get that resolved. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-12-29 06:24:10] |
| Sierra_Chart Engineering - Posts: 22571 |
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We see an issue where, when switching between Chartbooks the time and sales windows and market depth windows which were visible in the previously hidden Chartbook are not restored when the Chartbook is made visible again. This will be resolved. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-12-31 03:39:22] |
| Sierra_Chart Engineering - Posts: 22571 |
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Version 2847 is now released as the main release. Next steps will be to support Chartbooks, within their own individual window. So one window for every Chartbook. This will be an option. And the ability to attach the Time and Sales list to either left side or right side of the chart. This will be within the main chart window. And also the Quote Board will support being both a MDI window, and a detachable window. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2025-12-31 03:40:06
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| [2025-12-31 21:21:04] |
| Sierra_Chart Engineering - Posts: 22571 |
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Based on this thread: Minimize Windows 2847 We see there are issues with not maintaining the previous state before hiding a window. This is being resolved. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2026-01-01 03:56:52] |
| Sierra_Chart Engineering - Posts: 22571 |
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Version 2848 has been released. This resolves a problem where the minimized state, was not being restored when restoring a window, from a maximized state if it was previously minimized. And when switching Chartbooks, the minimized state was not being maintained if an MDI child window was previously minimized. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2026-01-02 09:10:44] |
| Sierra_Chart Engineering - Posts: 22571 |
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We have released version 2849. This resolves some additional window state issues. We have done testing, and believe the issues are resolved but there were changes, related to state tracking. We hope we did not create any new window state issue that we do not yet know about. This version also supports flicker free switching between maximized windows. As you use the MDI tabs to switch among windows, when the current window is maximized, the next window you select will, instantly appear without any flicker. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2026-01-02 09:11:08
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| [2026-01-02 21:20:21] |
| Sierra_Chart Engineering - Posts: 22571 |
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We are aware of one issue, with the MDI virtual space where it does not become re-enabled and allow you to scroll through the charts, when hiding a chart window or switching between Chartbooks. This was the result, of a change to maintain the correct window state before hiding a window. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2026-01-06 18:59:08] |
| Sierra_Chart Engineering - Posts: 22571 |
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We are aware of issues with keyboard shortcuts, and we are working on that. This may not be released until next week.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2026-01-07 02:35:47] |
| Sierra_Chart Engineering - Posts: 22571 |
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We have been contemplating some of these postings about issues with the state of MDI windows when switching between Chartbooks and them not being restored as they were regarding the z-order. There has been a significant internal change with window handling and internally Sierra Chart is much better organized, with all of this. And has a lot more extended capability compared to what the OS delivered for windows. However, we realize that we need to have a MDIShowNoActivate function internally implemented. And that would be used when switching among Chartbooks and restoring the current Chartbook. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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