Support Board
Date/Time: Mon, 16 Jun 2025 16:36:53 +0000
Sierra chart closes after connecting to CQG data feed in safe mode
View Count: 248
| [2025-05-05 13:57:51] |
| Seven Acre Capital LLC - Posts: 3 |
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I have downloaded the current version, opened in safe mode, and determined that the platform closes shortly after connecting to the data feed without any chartbooks open. I turned off my antivirus, firewall, VPN etc. and the application will not remain open. Worked fine last Friday, May 2nd without any changes or upgrades. I tried the prerelease version also and it still will not stay open. What else should be done?
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| [2025-05-05 17:14:55] |
| John - SC Support - Posts: 40440 |
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Can you please start in Safe Mode and do the following: - Once the program comes up, select "File >> Disconnect" to stop from connecting to CQG. - Select "Global Settings >> Data/Trade Service Settings". - Make sure you are on the "Main Settings" tab and then set "Current Selected Service" to "SC Data". - Select OK to close that window. - Select Yes to the popup that asks if you want to change the symbols. Let us know if you have a problem with the system crashing in this situation. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-05-05 20:13:23] |
| Seven Acre Capital LLC - Posts: 3 |
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I tried running SC Data and it didn't crash. I went back to CQG and it is working now. Are users required to log in occasionally to SC data if using an external data source?
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| [2025-05-06 19:51:42] |
| Sierra_Chart Engineering - Posts: 19936 |
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Sierra Chart is very reliable software and you should never have a problem like this. You are not required to do this: Are users required to log in occasionally to SC data if using an external data source?
Refer to help topic 17: Sierra Chart Unexpectedly Shutting Down | Memory Errors | Unusual Software Problems | Exception Errors | Freezing of User Interface If you are using OpenGL, disable that.: Graphics Settings: Use OpenGL for Chart Graphics (Global Settings >> Graphics Settings >> Other) We really do not know what the issue is in your case. You should never have a problem like this. Especially when running in Safe Mode. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2025-05-06 19:52:11
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