Support Board
Date/Time: Mon, 16 Jun 2025 08:53:25 +0000
The proptrading company, claims
View Count: 455
| [2025-05-05 09:09:16] |
| User716459 - Posts: 165 |
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The proptrading company, claims that I opened additional contracts, in the course of running the position, and this is not true. They wrote - Thank you for the explanation, we can investigate this, but we will need the logs of your platform for that day, for it please contact the support of your platform and request those logs for that specific day then we will take a look at that information and compare it with Rithmic.- Please provide this information, thank you. A. |
| [2025-05-05 09:12:26] |
| User716459 - Posts: 165 |
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It is about the 2nd of May.
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| [2025-05-05 09:30:54] |
| Sierra_Chart Engineering - Posts: 19924 |
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You have access to this information. Refer to: Trade Activity Log: Viewing Historical Trade Activity You can also export it: Trade Activity Log: Saving the Log Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-05-05 11:40:19] |
| User716459 - Posts: 165 |
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This GC file from May 2, is not available. Please write how to export the data in question. Thank you |
| [2025-05-05 16:38:55] |
| John - SC Support - Posts: 40422 |
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All information for Sierra Chart is stored on your local system. We do not have access to it. If a file is missing, then it would have to have been deleted from your system for some reason. Or there simply was no trading from Sierra Chart for that day. But there is nothing we can do to help with either situation. The instructions to export the data from your Trade Activity Log were given in post #3. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-05-05 18:47:06] |
| User716459 - Posts: 165 |
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I traded on the 2nd of May and nothing was removed from the system. Trading with a proptrading company, Trade act. log. does not work, this is the case when trading with such a company. This is probably why there is no data in TAL. The proptrading company. knows that there is no data in TALog. there is no data since They are connected by Rithmic program to my Sierra platform. Nevertheless, they are asking for such data to clarify the information about the supposedly extra open contracts they have with Rithmic. What in such a situation? |
| [2025-05-05 18:57:05] |
| User716459 - Posts: 165 |
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The proptading. company writes -contact the platform to know why they send to the market the order to open 2 positions with the logs you requested they will be able to see what happened.
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| [2025-05-09 15:36:44] |
| John - SC Support - Posts: 40422 |
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If trades were made from Sierra Chart, then there will be information related to this in your Trade Activity Log. Even if the trade itself did not go through, the original order that was sent will be listed in your Trade Activity Log. If you had orders sent and you are not seeing this information, then you do not have the display settings correct on the Trade Activity Log. Refer to the following: Trade Activity Log: Common Instructions to Set Trade Activity Log Display Settings For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-05-12 08:35:12] |
| User716459 - Posts: 165 |
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Included in the appendix are transactions from May 2. I opened a position once - 3 contracts. Why it opened, against my will, another 3 contracts! I have huge problems because of this! Please give me a quick answer, thank you.
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Private File |
| [2025-05-12 13:14:47] |
| Sierra_Chart Engineering - Posts: 19924 |
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You need to look at the original orders for those fills to determine the origin of the order. It is also possible these are duplicate fills received. In which case they can just be deleted. Trade Activity Log Analysis: Determining the Origin of a New/Modified Order If there are duplicate fills, then you can delete them: Trade Activity Log: Trade Activity Data Editing Menu Commands (Trade >> Trade Activity Log) Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2025-05-12 13:19:11
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| [2025-05-12 14:33:00] |
| User716459 - Posts: 165 |
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Please look at the original orders for these fillings to determine the origin of the order. I am unable to do this. Which means it is also possible that these are duplicate fills received? I have opened 3 contracts. How do I just delete them, since the play took place and I suffered and am suffering the painful consequences. Please confirm that 3 additionally opened contracts, opened against my will - truthfully. I need this for prop trading company. Thank You. Arek |
| [2025-05-12 18:07:57] |
| John - SC Support - Posts: 40422 |
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We do not have any access to the information. Everything that occurs in your Sierra Chart with regards to trading is in your Trade Activity Log, which is on your local computer - we do not have any access to this. Therefore, you need to determine what occurred. Refer to the following for how to determine the origin of an order: Trade Activity Log Analysis: Determining the Origin of a New/Modified Order For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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