Support Board
Date/Time: Tue, 06 May 2025 22:30:05 +0000
Trade Activity Log not showing any data
View Count: 401
| [2024-12-04 23:28:42] |
| trader2017 - Posts: 117 |
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There were problems with Rithmic yesterday which are resolved now, I updated to the latest version of Sierra trying to fix the Rithmic problem and don’t know if that caused the Trade Activity Log not to display data. The Trade Activity Logs are located in my C drive, SierraChart folder and have sizes over 0 so they contain data. I have Display Settings set to All Symbols, All Accounts, Non-Simulated and the From Date set at 2024-11-24 and the End Date to Today’s Date by selected Yes in the To Date-Time is Today field.
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| [2024-12-04 23:53:49] |
| trader2017 - Posts: 117 |
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I just placed two trades and those do display in the Trade Activity Log, but the trades from previous to these two trades still do not display. It’s not that important to me at this time, so maybe with new updates the problem will be resolved.
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| [2024-12-05 04:31:22] |
| Sierra_Chart Engineering - Posts: 19461 |
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No this is definitely not going to be the case: so maybe with new updates the problem will be resolved.
So there is no trade activity displaying in the Trade Activity Log for the dates and Trade Account you have files for? Make sure the trade activity type is set to All Activity. If there is actual trade activity data missing, we cannot help with it. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2024-12-05 04:46:34
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| [2024-12-05 05:05:17] |
| trader2017 - Posts: 117 |
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I have the data files, I copied a few below, all of them have a size over 0, for example 22KB, 108 KB, etc. C:\SierraChart\TradeActivityLogs\TradeActivityLog_2024-12-05_UTC.APEX-111134-49.data C:\SierraChart\TradeActivityLogs\TradeActivityLog_2024-12-04_UTC.APEX-111134-49.data C:\SierraChart\TradeActivityLogs\TradeActivityLog_2024-12-03_UTC.APEX-111134-49.data C:\SierraChart\TradeActivityLogs\TradeActivityLog_2024-12-02_UTC.APEX-111134-49.data C:\SierraChart\TradeActivityLogs\TradeActivityLog_2024-12-01_UTC.APEX-111134-49.data C:\SierraChart\TradeActivityLogs\TradeActivityLog_2024-11-30_UTC.APEX-111134-49.data C:\SierraChart\TradeActivityLogs\TradeActivityLog_2024-11-29_UTC.APEX-111134-49.data C:\SierraChart\TradeActivityLogs\TradeActivityLog_2024-11-28_UTC.APEX-111134-49.data I changed it to All Activity and it still does not display anything except trades after 3:00 pm pst today. Another strange thing happened. I had a trade that I closed today on a chart with NQ and MNQ in the chart settings, the chart is NQ but the trade is for MNQ. It was showing the PnL in the Trade Window but when I closed the trade instead of a loss it showed zero. For that chart and other charts as well for NQ/MNQ it shows zero in their Trade Window. I use the Sierra built in spreadsheet to calculate trades from different charts and that is not displaying the loss either. When I went to Sheet 22, I think row 45 which shows the closed trade amount, it was zero as well. Yesterday when there was the Rithmic problem I noticed that I had a Windows update available, Windows 11 Version 24H2 so I installed that thinking maybe that might have something to do with the Rithmic connection problem, it didn’t but I was trying different things to resolve the problem. I just noticed now that there is a Cumulative Update for that Version 24H2 update so I am downloading and installing that and have closed Sierra Chart. Just thought I’d mention the new Windows update even though it probably has nothing to do with the Trade Window and Sheet 22 not calculating the trade balance correctly. Date Time Of Last Edit: 2024-12-05 05:06:24
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| [2024-12-05 05:22:56] |
| trader2017 - Posts: 117 |
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When I started Sierra, now the Trade Activity is there, I reset it back to just display Fills and only Account 49 and everything displays as it should. Don’t know what happened, doubt that the Windows update had anything to do with it, but for now the problem is resolved.
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| [2024-12-05 05:49:09] |
| trader2017 - Posts: 117 |
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Well, it was there for a while, but then when I changed it to show only data for 12-03-24 onward, first it did not change, then it changed back to what it was doing before, displaying no data. I changed the Display Settings back to All Activity, All Symbols, All Accounts and Non-Simulated from 2024-11-25 to today and it does not display anything. I disconnected from the data and reconnected and then all the data displayed, so then I changed it to display Fills only, Account 49 and data from 2024-12-03 to today and it still shows data from 2024-11-25 but it does correctly show Account 49 and only Fills. When I select the Statistics tab it shows no data except the written categories, Closed Trades Profit/Loss etc.
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| [2024-12-05 06:14:49] |
| Sierra_Chart Engineering - Posts: 19461 |
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The Trade Activity Log is definitely functioning correctly. There is an explanation for everything you see. One of the explanations is that there are background queries still running. You have to look at the query count (QC) at the top of the Trade Activity Log. Refer to: Trade Activity Log: Trade Activity Not Displaying or Clearing (Improving Trade Activity Query Performance) Disconnecting and reconnecting, is not going to make any difference at all. None. That is fully and completely unrelated. We have never ever observed an issue with the Trade Activity Log. Other than not setting Settings correctly, user error. In the past, with the old version of the log with these faulty windows controls which were in the old version of the log, sometimes the value set in those controls were not being read. We have never observed a problem in the new versions with, the new Display Settings window. And you can know exactly how the filter settings are being read because you can see them on the title bar of the Trade Activity Log and verify they are correct. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2024-12-05 06:16:13
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| [2024-12-05 06:59:00] |
| trader2017 - Posts: 117 |
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What I ended up doing was closing existing trades and deleting all the Trade Activity Logs in the Sierra folder. I think the problem started with the Rithmic connection not working yesterday and I had to close some trades manually through Rtrader and not Sierra. So I just deleted everything to start over. I just now took a trade in MNQ and closed it with a small loss as a test and it does not show up in the Activity Log and the problem still exists with what I wrote about earlier, Sheet 22 J45 does not show the loss it just displays zero so in my Trade Window the total is zero as well. Plus there is another problem the fill markers do not show, even though Trade>Show Order Fills is selected. I do have the Position Line displaying. Oddly, when I deleted some of the Trade Activity logs earlier, the ones before yesterday’s Rithmic problem, the fill markers showed again on the chart. But now they are not there. I started another topic because my two instances do not automatically open now, I have to open them manually. Just a lot of strange problems occurring all at once. Usually everything works well. Would really like to get the Fill Markers back on my charts. |
| [2024-12-05 07:11:24] |
| trader2017 - Posts: 117 |
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I just reinstalled the previous version (I had updated yesterday) and now the instances opened automatically, and I have my Fill Markers back on my charts, my Trade Activity seems to be working correctly and Sheet 22 J45 is correct and the Trade Window has a total other than zero.
Date Time Of Last Edit: 2024-12-05 07:13:41
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| [2024-12-05 07:50:46] |
| Sierra_Chart Engineering - Posts: 19461 |
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This is definitively not a version specific issue at all. It simply could not be. We observe no such problems. There are no changes which would cause this and we observe no such problems in the latest version of Sierra Chart, 2716. Maybe this is a file access issue, which is system specific. There are no issues in the newer versions of Sierra Chart with the Trade Activity Log. However, when it comes to loading order fills in the chart, check this setting: Chart Settings: Order Fills Number of Days to Load (Chart >> Chart Settings >> Trading menu) This setting exists in newer versions of Sierra Chart. There are other related settings in the Chart >> Chart Settings >> Trading tab. Check those as well. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2024-12-05 07:53:10
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| [2024-12-05 07:52:30] |
| Sierra_Chart Engineering - Posts: 19461 |
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Post above has been updated.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-12-05 08:42:24] |
| trader2017 - Posts: 117 |
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My chart settings for session times are: start time 18:00:00 end time 17:59:59 and use evening session is set to no with evening start time set to 00:00:00 and evening end time 23:59:59. Start time for trade list 18:00:00. I’ve had those settings for a very long time. I don’t know why all the problems disappeared when I reinstalled the previous version and they all appeared after I updated yesterday. It would seem like you would have a lot of people writing about similar problems and if that hasn’t happened then maybe it’s something related to the update and my particular computer system as you mentioned. In the past, I’ve never had a problem when updating to a new version. I’m just happy that everything is back to normal. I’ll eventually have to update to the newer version but will put that off for a while. My current installation is 2691 64-bit. Date Time Of Last Edit: 2024-12-05 08:50:32
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| [2024-12-05 09:30:15] |
| trader2017 - Posts: 117 |
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Yesterday when I was installing the Windows Update that I wrote about earlier it stayed at 25% complete for a long time, eventually two of my monitors shut off and I could not reboot the computer by holding the start button down which usually will allow me to shut down the computer when there is a problem. This time I had to disconnect it from the electricity to shut it down. I can’t remember if the Sierra update was before or after all of that and if those problems had anything to do with the problems I had with the Sierra update so I decided to take a chance and update to the newest version of Sierra again to see if this time it still had the same problems. Then I exited Sierra after the newest update and restarted it. The Trade Activity is working, the Fill Markers are still there, and Sheet 22 J45 shows a closed total so the Trade Window is correct. However, the two instances do not open automatically like they did when I reinstalled the previous version. I’ll open the instances manually for now and keep this updated version 2716 64-bit installed to see if things keep working correctly. Date Time Of Last Edit: 2024-12-05 09:31:22
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| [2024-12-05 10:55:36] |
| trader2017 - Posts: 117 |
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The saga continues and it’s getting more confusing. As I was opening the two instances manually, I noticed that they were version 2691, they did not update to the new version when I updated the main program a little while ago. So I updated each instance to the new version. Then exited all of them and restarted Sierra, and the main program still did not automatically open the two instances. And here’s where it gets strange, I decided to delete the two instance folders from the Sierra folder to recreate them again directly from the 2716 version main program and when I did, the Fill Markers on the charts disappeared again from the main program and Sheet 22 J45 went back to zero and the Trade Window went back to zero for the MNQ trade. So inadvertently I recreated the problem by deleting the two instances even though that shouldn’t have anything to do with the charts and spreadsheet from the main installation of Sierra other than perhaps the Spreadsheet System for Trading that was part of a group of studies was also applied to some charts in the instances. That’s the only connection I can think of. So then I recreated two new instances and they are version 2716 since they were created from the main program. By doing that the Fill Markers appeared again on the charts in the main program and Sheet 22 J45 has a value and the Trade Window shows a value other than zero. But the main program still does not automatically open the two new instances. Then I exited the program and restarted it and now the Fill Markers are gone again, Sheet 22 J45 is zero and the Trade Window is zero, this time when I opened the two instances manually the Fill Markers are still not there and Sheet 22 J45 and the Trade Window are back to a value of zero. I was about to reinstall the previous version again but thought I’d try one more time, so I exited the program and the two instances and restarted the program, the instances still did not open automatically, but the Fill Makers are there now, the Trade Window is not zero, then I opened the instances again manually and things seem to be working correctly. Date Time Of Last Edit: 2024-12-05 11:00:32
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| [2024-12-05 12:42:32] |
| trader2017 - Posts: 117 |
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I ended up reinstalling the previous version 2691 again. The spreadsheet was not updating unless I maximized its window or scrolled which then caused it to update. Never had to do that before. Everything seemed a bit slower, moving windows, etc. I reinstalled the previous version on the main program and the two instances and now the spreadsheet is updating with totals in real time second by second without me having to do anything to make it update.
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| [2024-12-05 15:47:45] |
| Sierra_Chart Engineering - Posts: 19461 |
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Regarding post 12, this is not a Session Times issue. There are settings in Chart >> Chart Settings >> Trading which relate to loading order fills in the chart. Those settings definitely can cause an issue and can affect any version. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2024-12-05 15:48:04
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