Support Board
Date/Time: Wed, 07 May 2025 14:54:38 +0000
Cannot open download/install file
View Count: 199
| [2024-11-29 19:47:43] |
| User831304 - Posts: 1 |
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Hello, after downloading the SierraChartFileDownloader, the file will not open on my windows 11 PC. I click the file and nothing happens. I have followed the troubleshooting steps on the "Installer Does Not Run After Download is Complete" section of the software download page. Disabled antivirus. checked to see if the downloader is already running in the task manager. I have also rebooted the PC. Also did attempt to download using the Zip, but I am lost on how to install using this method. |
| [2024-11-29 21:28:15] |
| Sierra_Chart Engineering - Posts: 19468 |
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On your computer create this folder: C:\SierraChart You can also create this folder on any available storage drive that you have. Download this file into that folder: https://download1.sierrachart.com//downloads/ZipFiles/SierraChart2712.zip Right click on the file, and select "Extract All". Change the path, in the displayed window to: C:\SierraChart Extract the files. All of the files will be extracted. Using File Explorer, go to the folder Sierra Chart it was extracted to. Run the SierraChart_64.exe file, simply by double-clicking on it. Follow the login instructions here: Sierra Chart - Software Login Instructions After Sierra Chart is started and you have logged in, then within Sierra Chart, select Global Settings >> Create Desktop Shortcut. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2024-11-29 21:30:22
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