Support Board
Date/Time: Sun, 11 May 2025 04:15:18 +0000
Best Denali server for South Africa
View Count: 296
| [2024-09-05 15:18:19] |
| User761646 - Posts: 4 |
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Hi, As per the title, I live in South Africa. I am using Denali data, but it sometimes has a big delay "around 500 - 900ms" when compared to Rithmic. Is there a specific server I presume in Europe that you can recommend? I really appreciate any help you can provide. |
| [2024-09-05 23:08:23] |
| User761646 - Posts: 4 |
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As far as I can see ds24.sierracharts.com - 149.11.224.18 gives me the best ping, but when I try to connect to it kicks me off every 3 seconds with this error: 2024-09-05 18:07:35.471 | Denali Data Feed | Logon error received from server: Data service (sc_exchange2.datafeed) is disabled or unsupported. A software update may be necessary. |
| [2024-09-06 12:20:42] |
| Sierra_Chart Engineering - Posts: 19539 |
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Use this server: DS14-2.SierraCharts.com (Europe) Needs to be set with this setting: Sierra Chart Server Settings: CME Exchange Data Feed Server Address and Port Override (Global Settings >> Sierra Chart Server Settings >> General >> Special) Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2024-09-07 16:52:48
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| [2024-09-06 15:23:46] |
| User761646 - Posts: 4 |
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Hi, Thank you for the reply. I am not getting any data from that server, is there a specific port I should be using? Thank you in advance. |
| [2024-09-06 16:23:38] |
| Sierra_Chart Engineering - Posts: 19539 |
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No there is no specific port to use. Do not specify the port number. Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Close all of the Chartbooks with "File >> Close All Chartbooks". Open a single chart for the symbol you have an issue with through "File >> Find Symbol". Tell us that symbol of the chart. Tell us about *one* symbol only. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) We will then determine what the problem is. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-09-06 17:07:55] |
| Sierra_Chart Engineering - Posts: 19539 |
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We apologize. We just realized now we gave you the wrong server address. You need to use this address: DS14-2.SierraCharts.com (Europe) Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2024-09-06 17:08:08
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| [2024-09-06 18:35:13] |
| User761646 - Posts: 4 |
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No problem, everything is working now. Thank you very much. |
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