Support Board
Date/Time: Tue, 18 Nov 2025 06:18:10 +0000
PC Crashing
View Count: 505
| [2024-02-19 14:52:37] |
| User940772 - Posts: 80 |
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Hi, My system keeps crashing and looked into just about everything I can think of when I noticed something about the file size of Sierra. Under properties it says the size is 577GB and the Size on disk is 192GB. The disk size itself is only 500GB. I realize of course you can't tell me what's wrong with my system but was wondering if you think this could be a potential cause of the blue screen crashes and if so, what might I be able to do about it? My guess is this is not the problem but wanted to check with you before purchasing a new system. Thanks |
| [2024-02-19 15:17:37] |
| John - SC Support - Posts: 43003 |
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The difference in the Size and the Size on Disk is a normal Windows thing. Refer to the following: https://portal.7thsense.one/user-guides/M484-filesizes-in-windows/ So this is not the problem, unless you are out of drive space, since you say you only have a 500 GB drive. In which case, you will want to clear out some space. For Sierra Chart files, refer to the following: Chart Data and Chart Data Files: Cleaning Up Old and Unused Symbols for Efficiency For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-02-19 17:20:00] |
| User940772 - Posts: 80 |
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Thanks John, much appreciated.
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| [2025-09-27 23:18:20] |
| User164231 - Posts: 281 |
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Hi Team SC, Could you help me on this please, I have reset my PC twice yet keep having bluescreen whenever I launched my SC. Thanks. Date Time Of Last Edit: 2025-09-27 23:25:01
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Private File |
| [2025-09-29 14:09:58] |
| Sierra_Chart Engineering - Posts: 21470 |
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Several things: If you are using OpenGL disable it: Graphics Settings: Use OpenGL for Chart Graphics (Global Settings >> Graphics Settings >> Other) Also prevent Chartbooks from automatically opening by disabling Open Files on Startup on the Login window: Sierra Chart - Software Login Instructions So you can make changes to settings. We assume this problem is occurring when Chartbooks are opened? If the above does not help, then use a different computer system. This is a system issue. More information: Sierra Chart Unexpectedly Shutting Down | Memory Errors | Unusual Software Problems | Exception Errors | Freezing of User Interface There may be faulty memory on the computer. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2025-09-29 14:13:35
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