Support Board
Date/Time: Wed, 17 Sep 2025 04:53:22 +0000
Why
View Count: 609
| [2022-06-07 16:45:14] |
| Lilylaw - Posts: 10 |
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Dear Sierra Chart, There's something weird today in my Sierra Chart. Starting at 9:30am US Central Time, some of my account data shown with Yellow Bands on "Waiting for download complete". Even thought i have clicked "Delete and download data", it still takes a lot time to run the data. This problem last until 10:10am. May i know what shall i do if similar things happen next time? I have tried to close the sierra chart and reload the whole thing again, but it does not work as well. Thanks. |
| [2022-06-07 17:16:22] |
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Tell us the symbol of one of the charts you noticed this with.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-06-08 00:16:55] |
| Lilylaw - Posts: 10 |
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Symbols: MHI, TSLA,FB, QQQ, SPY Thanks. |
| [2022-06-08 15:24:35] |
| John - SC Support - Posts: 41850 |
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Please get us the Message Log by following these instructions related to one of those symbols: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) We will then determine what the problem is. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-06-13 15:09:34] |
| Lilylaw - Posts: 10 |
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It seems the symbols are ok now. Thanks.
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