Support Board
Date/Time: Mon, 23 Jun 2025 08:40:05 +0000
SC Chart not connecting
View Count: 1238
| [2022-03-02 14:56:17] |
| User191445 - Posts: 1 |
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When trying to log in to Sierra Chart, I am seeing a yellow "Connecting" in the upper left but it will not connect. Please advise
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| [2022-03-02 15:32:35] |
| denarius - Posts: 16 |
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this is bad - no response from support - not exactly the way to persuade people to move from Transact to them
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| [2022-03-02 15:38:50] |
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We apologize for the delay. We were helping another Transact user with a connection problem two transact. This is a Transact server issue! It is not a problem with Sierra Chart. If you do not want to believe us, then we cannot help you. You should be aware that we are phasing out support for Transact, and are requesting, strongly requesting, urging, users to move away from Transact on to our Teton order routing and a new broker supporting Teton. More information about this is here: *Important* Priority Message to Transact Users And here: Information for Transact Users for Versions 2354 and Higher This transact connection problem should only prove why it is you need to move off of Transact. They do not care about you! And what are they going to tell you that this is a Sierra Chart problem! This is absurd. They are lying to you if that is what they tell you. If you want to believe that nonsense, we cannot help you. Anyway at this point we are going to have a broker follow up with you. Please contact them and bring an end to this nonsense. We are highly competent and intelligent people at Sierra Chart, and we want the best for our users. Transact is not a part of that. The Teton order routing service which we developed for our user base, is. These kind of problems are totally exhausting to us. We have had enough of this. Please move on to Teton and a new broker. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-03-02 15:47:40] |
| Stage 5 Trading - Posts: 155 |
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Hi Traders, I am sorry to hear about your connection issues with Transact. As a former Infinity Broker I fully understand the trials and tribulations of changing brokerage firms and no longer being able to use the Transact AT. With that being said, Stage 5 takes great pride in helping Transact/Infinity traders transition as seamlessly as possible. Personally, I believe the best solution would be to switch to Sierra Teton Order Routing with Denali for real time and historical data. This is all maintained by Sierra directly, which I feel provides great benefits to traders as Sierra can focus on enhancements instead of maintenance of other third party order routing feeds. In addition, I feel it is the best overall quality and value for traders. If you open an account at Stage 5 using Sierra Chart Teton Order Routing, you will receive $0.20 per side commissions on the micros and $0.45 commissions on non-micros plus exchange and regulatory fees. Please feel free to contact us and we will gladly assist you with any questions you may have and/or the process of transitioning your account and hopefully helping you improve your current trading solution. We would be able to provide some DOM chartbook layouts that will hopefully be more in line with what you are accustomed to. In addition, we would be more than happy to have a remote session to help get you setup with the new layouts. If you have questions or would like to speak to an assigned personal broker for details, please call us at 1-312-896-9897 or 1-800-258-6675. You can email us at sierrachart@s5trading.com and can also contact us here: https://stage5trading.com/contact/ If you are ready to move to the Teton Order Routing solution right away, we invite you to complete an application by clicking the blue button at the top of the https://stage5trading.com/ page that says Introducing Sierra Chart Teton Order Routing - Click Here to Open an account We are here to help, so please let us know how we can best assist you! Thank you, Anthony Giacomin Stage 5 Trading Trading derivatives carries a high degree of risk, and may not be suitable for all investors. Past performance is not necessarily indicative of future results. |
| [2022-03-02 16:57:24] |
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Please take advantage of the brokerage services, and support offered by Stage 5. They are here to help, and will get the problem solved for you.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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