Support Board
Date/Time: Mon, 23 Jun 2025 10:45:43 +0000
Not loading new data after making a payment
View Count: 535
| [2022-03-01 15:12:21] |
| User604772 - Posts: 8 |
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Hey, I just bought/renewed the CME non Professional data feed, but my charts wont update and load data from today (nothing new after 2-28-2022) I have tried to wait some minutes and restarting Sierra charts, what to do? Best regards Alexander |
| [2022-03-01 17:49:52] |
| John - SC Support - Posts: 40555 |
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Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog We will then determine what the problem is. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-03-01 23:14:53] |
| User604772 - Posts: 8 |
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It worked, disconnected and connected back again resolved the problem right away, thanks!
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| [2022-03-02 07:57:29] |
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If there is any missing data in the charts or any problem with the historical Intraday data, then refer to: Data Errors or Spikes in Charts, Flat or Flat Line Graph, Compressed Graph, Errors with Date/Time Values: 2.1.2 Deleting and Re-downloading Data. (Easier and Recommended Method) Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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