Support Board
Date/Time: Tue, 04 Nov 2025 03:17:56 +0000
Not real time data
View Count: 1037
| [2022-02-09 15:16:08] |
| User401550 - Posts: 7 |
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I am coming back to you, because I have done all the steps requested. I bought the data, I connected a demo account, I paid again CME data, I filled the privacy forms. I am lost on your platform, it's been 2 days since I paid for your services and nothing works. The charts are 10 minutes behind real charts. On Sierra Chart everything is well connected. I am connected to SC Data-All Services... Honestly I don't know what to do anymore, do you have the possibility to enter my account to set up everything? |
| [2022-02-09 17:21:01] |
| John - SC Support - Posts: 42737 |
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You have signed up for the Non-Professional CME exchanges, which means that you need to connect to your live, funded futures trading account at the beginning of each month to qualify for the lower-priced exchange fees. You have not connected to your trading account yet this month. Refer to the following: Real-Time Exchange Data Feeds Available From Sierra Chart: Connecting Only Once a Month to Trading Account to Support CME Group Exchange Fees For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-02-09 17:42:14] |
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Refer to the prior post. If you not have a live funded trading account, then follow this solution: Easy Solution to CME Funded Trading Account Requirement Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-02-11 09:27:20] |
| User401550 - Posts: 7 |
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So like you said I have to link a real account. I cannot link my bdswiss account, why ??? And why I have to link my real account ? I don't want to trade from Sierra, I JUST NEED THE DATA THAT I PAID FOR. Don't tell me that I have to deposit money on one of your affiliated brokers?! So please help me. Thankyou.
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| [2022-02-11 17:06:37] |
| John - SC Support - Posts: 42737 |
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I cannot link my bdswiss account, why ???
One reason you can not connect to your BD Swiss account and have that count towards the CME Group Requirement for Non-Professional exchange fees, is because BD Swiss is not a Futures Broker, and that is one of the requirements from the CME Group. And why I have to link my real account ?
You have to connect to a real account because the CME Group says you have to in order to qualify for the non-professional exchange fees. You do not need to do this if you want to pay the professional rates. Refer to the information here: Real-Time Exchange Data Feeds Available From Sierra Chart: Understanding and Accessing Data From the CME, CBOT, NYMEX, COMEX Exchanges I don't want to trade from Sierra, I JUST NEED THE DATA THAT I PAID FOR
This is a requirement from the CME Group, not from us. We are only enforcing their rules. Don't tell me that I have to deposit money on one of your affiliated brokers?!
If you want to get the CME Data at the non-professional rate, then you will need to do this. Refer to the following service: Easy Solution to CME Funded Trading Account Requirement ------ Note that the CFD data is available at no cost when using Sierra Chart. Refer to the information here: Sierra Chart Real Time and Historical Forex and CFD Data Service For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-02-12 09:52:06] |
| User401550 - Posts: 7 |
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Ok so which broker to choose with the lowest amount to deposit just to get live data ?
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| [2022-02-12 12:04:24] |
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You can open an account with Stage 5, for just 100 USD. Full details are here: Easy Solution to CME Funded Trading Account Requirement Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-02-12 12:59:33] |
| User401550 - Posts: 7 |
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Ok but i can't find stage 5 on your broker list now from data service
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| [2022-02-12 13:04:10] |
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You would connect to your Stage 5 account, through the Teton Order Routing Service: Sierra Chart Teton Futures Order Routing Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-02-12 13:04:31
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| [2022-02-17 10:11:43] |
| User401550 - Posts: 7 |
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Hello Sierra. As you can see I had a lot of problems with the installation of the data, I am still in the process of creating my account with your partner stage 5. I bought your data more than two weeks ago and I still haven't been able to use it. So I paid this month for nothing... It would be very honest of you to have a commercial gesture by extending me the data for free until I can use it. Thank you.
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| [2022-02-22 08:24:37] |
| User401550 - Posts: 7 |
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Hello Sierra. As you can see I had a lot of problems with the installation of the data, I am still in the process of creating my account with your partner stage 5. I bought your data more than two weeks ago and I still haven't been able to use it. So I paid this month for nothing... It would be very honest of you to have a commercial gesture by extending me the data for free until I can use it. Thank you.
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