Support Board
Date/Time: Thu, 26 Jun 2025 07:39:55 +0000
Denali with CQG order routing
View Count: 705
| [2021-12-01 13:57:47] |
| User738941 - Posts: 14 |
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Hello, I set up data with Denali and received my CQG login through AMP. I went to File>> Data/Trade Service Settings, clicked CQG WebAPI and entered my CQG credentials. I was asked to convert the symbols and clicked ok. After converting the symbols I received an error downloading data and only started recording data from the time I logged in. I thought it wouldnt be a problem since the data isnt coming from CQG? I tried unchecking the custom symbol settings, then Update from server, then force login and now the charts are stuck on downloading continuous contract data. Could you help please? Thanks.
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| [2021-12-01 16:16:37] |
| John - SC Support - Posts: 40605 |
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It sounds like the setting for Global Settings >> Data/Trade Service Settings >> Common Settings >> Allow Support For Sierra Chart Data Feeds is set to No. Ensure that this is set to Yes. If it is already set to Yes, then we need to see your Message Log by following these instructions: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog We will then determine what the problem is. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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